Sandy Simonson Email & Phone Number

Provo, Utah, United States

Data Governance Operations - Product Operations Specialist responsible for maintaining the viability of the main database across the organization in support of the critical business process. Provided global support, worked with the sales department and all cross-enterprise teams, to the sales department in developing standards for existing customers and new order needs. Provided needed research.* Created reports as requested using SQL and other tools* Responsible for customer… Show more Data Governance Operations - Product Operations Specialist responsible for maintaining the viability of the main database across the organization in support of the critical business process. Provided global support, worked with the sales department and all cross-enterprise teams, to the sales department in developing standards for existing customers and new order needs. Provided needed research.* Created reports as requested using SQL and other tools* Responsible for customer data integrity in order to provide quality data to the business users. * Responsible for training new teammates on our processes and tools, mentoring and assisting when necessary. * Responsible for ensuring that requests were completed within SLAs (turn-around time). * Documented existing processes and updated documentation as processes changed. * Provided guidance on best practices to end users to ensure that requests flow through the systems as smoothly as possible. Show less

Provo, Utah, United States

(ACS Solutions acquired my former employer, Novell)Assisted ACS Solutions in preparing for and transitioning and outsourcing the help desk. As one of the four people retained, I assumed the duties of a Level 2 Technician.* Technical escalation point for the IT front line performing analysis, advanced troubleshooting and resolution of major customer issues with services and hardware. * Provided support for several IT and Non-IT teams (Network, Data Center, Project… Show more (ACS Solutions acquired my former employer, Novell)Assisted ACS Solutions in preparing for and transitioning and outsourcing the help desk. As one of the four people retained, I assumed the duties of a Level 2 Technician.* Technical escalation point for the IT front line performing analysis, advanced troubleshooting and resolution of major customer issues with services and hardware. * Provided support for several IT and Non-IT teams (Network, Data Center, Project Management, Facilities, and F&A groups). * Provisioned new users and groups using Active Directory and Collaboration Consoles. * Resolved access issues and managed critical incidents to resolution. * Performed off boarding tasks assigned to Service Desk for departing employees. * Created documentation on processes and responsible for mentoring first level agents. Show less

Provo, Utah, United States

Working as a Help Desk Technician assisting internal employees globally* Monitored systems for outages and worked with on-call engineers to resolve service issues.* Assisted employees with issues and questions related to Email/Group collaboration, File stores, and Operating Systems (Windows and SLED Linux). * Created records in IT ticket systems, managed queues, and consistently met SLA’s. * Created and maintained knowledgebase (KB) documents for end user and… Show more Working as a Help Desk Technician assisting internal employees globally* Monitored systems for outages and worked with on-call engineers to resolve service issues.* Assisted employees with issues and questions related to Email/Group collaboration, File stores, and Operating Systems (Windows and SLED Linux). * Created records in IT ticket systems, managed queues, and consistently met SLA’s. * Created and maintained knowledgebase (KB) documents for end user and team use. Show less

English, Business

Programming Certificate, Computer Programming