Sandy Sin Email & Phone Number

• Finance
• Oversees and managed financial operation of business unit of more than $100 million revenue.
• Led business unit budgeting and forecasting processes, ensuring accuracy and completeness of financial information.
• Analysed financial data and provided insights to the senior management team.Operations
• Led Business Continuity Management for the business unit
• Led a team of business unit admins and executive

• Head of department; leading 120 staff under the department
• Businesses include operation and enforcement for car park systems, maintenance of IT Systems, Communication Systems, Contact Management Systems, and Helpdesks & Call Centres operations
• Key customers include HDB, Land Transport Authority (LTA), Maritime and Port Authority of Singapore (MPA), Singapore Police Force (SPF), Singapore Civil Defence Force (SCDF), Immigration and Checkpoints Authority (ICA).
• Manage Profit & Loss of the department, sales and billing forecast, man-hours charging, and annual budgeting
• Bidding of tenders for securing sales and orders for new and existing businesses
• Ensure all Service Level Agreement for all projects such as Response Time, Turn-Around-Time, and System Availability are attainable and strictly adhered to

• Ensure all Service Level Agreement for all projects such as Response Time, Turn-Around-Time, and System Availability are attainable and strictly adhered to
• Attend kick-off maintenance and management meetings and follow up with meetings on maintenance aspects of the project
• Monitor progress of projects, billing cycles and assign resources to support project based on schedule. Ensure no aging debts
• Ensure timely delivery of job scopes and prompt invoices to bill customers in accordance to billing milestones

• Work with Sales and Operation team on tender pricing and maintenance proposal for tender submissions and maintenance renewals
• Perform negotiation with the vendors and project teams for better competitive and strategic pricings for winning bids
• Formulate maintenance proposal and solutionings uniqueness to each tenders requirement

• Lead and manage the Service Frontline operations – Counter Service, Call Centre & Helpdesk Support
• Monitor and control performance goal in Customer Care and workshop repairs activities to ensure pre-set targets are achieved
• Manage and control escalations of feedback and complaints
• Manage service backend repair interventions for claims validation, field call rate and FCR reporting

• Lead Technical Support department
• Provide training to local and overseas customers on security systems
• Provide training to sales and engineering staff on new products on regular basis
• Provide demonstration and presentation to customers on company’s products
• Evaluate and source for new and innovation products
• Provide testing and troubleshooting on customers’ returned products

Bachelor'S Degree, Business Administration And Management, General

Diploma, Electronics