Sandy Sin Email & Phone Number

Finance• Oversees and managed financial operation of business unit of more than $100 million revenue. • Led business unit budgeting and forecasting processes, ensuring accuracy and completeness of financial information.• Analysed financial data and provided insights to the senior management team.Operations• Led Business Continuity Management for the business unit• Led a team of business unit admins and executive• Initiate and drive digitalisation initiatives for the business unit• Organize BU functions and eventsContract Management• Point-of-Contact to Customer for Contract more than $500 million.• Oversees contract related matters • Monitor Performance Indicators• Continuous productivity improvement

• Head of department; leading 120 staff under the department• Businesses include operation and enforcement for car park systems, maintenance of IT Systems, Communication Systems, Contact Management Systems, and Helpdesks & Call Centres operations• Key customers include HDB, Land Transport Authority (LTA), Maritime and Port Authority of Singapore (MPA), Singapore Police Force (SPF), Singapore Civil Defence Force (SCDF), Immigration and Checkpoints Authority (ICA) and Ministry of Defence (MINDEF)• Manage Profit & Loss of the department, sales and billing forecast, man-hours charging, and annual budgeting • Bidding of tenders for securing sales and orders for new and existing businesses• Ensure all Service Level Agreement for all projects such as Response Time, Turn-Around-Time, and System Availability are attainable and strictly adhered to

• Ensure all Service Level Agreement for all projects such as Response Time, Turn-Around-Time, and System Availability are attainable and strictly adhered to• Attend kick-off maintenance and management meetings and follow up with meetings on maintenance aspects of the project• Monitor progress of projects, billing cycles and assign resources to support project based on schedule. Ensure no aging debts• Ensure timely delivery of job scopes and prompt invoices to bill customers in accordance to billing milestones

• Work with Sales and Operation team on tender pricing and maintenance proposal for tender submissions and maintenance renewals• Perform negotiation with the vendors and project teams for better competitive and strategic pricings for winning bids• Formulate maintenance proposal and solutionings uniqueness to each tenders requirement

• Lead and manage the Service Frontline operations – Counter Service, Call Centre & Helpdesk Support• Monitor and control performance goal in Customer Care and workshop repairs activities to ensure pre-set targets are achieved• Manage and control escalations of feedback and complaints• Manage service backend repair interventions for claims validation, field call rate and FCR reporting

• Lead Technical Support department• Provide training to local and overseas customers on security systems• Provide training to sales and engineering staff on new products on regular basis• Provide demonstration and presentation to customers on company’s products• Evaluate and source for new and innovation products• Provide testing and troubleshooting on customers’ returned products• Liaise with local and overseas vendor for support issue• Preparation of technical documents • Lead and maintain ISO 9001: 2000 for the company since year 2000

Bachelor'S Degree, Business Administration And Management, General

Diploma, Electronics