Sandy Singhal Email & Phone Number

For Enquiries please contact me at - g.sand48@yahoo.comI have 18 years of management and leadership experience in a 700 seat Call Center in New York. Prior to this I have global experience of working various international exhibitions and conferences in India and Russia. During my tenure working with Call Cente staff I applied my own methodology G.O.E.S that always proved to be highly successful giving the staff what they need to reach their highest potential and drove results. This methodology was implemented both with frontline agents and supervisors with great success.This success has led me to start my own start up with the intention of helping other small to midsize Call Centers that need to boost the moral of their staff and want to have successful and motivated frontline Customer Service which is the most important department in any company.

• Founder

  Self-Employed

  Jun 2013 - Present - Greater New York City Area

  Founder of " Follow G.O.E.S Customer Service Training Solutions "Our company provides training and support to frontline Customer Service agents and leadership with a different approach. We recognize that biggest talent is people and invest our time and energy in getting to know them. Having worked as frontline agent, supervisor, manager we believe we have seen it all and were highly successful in building and retaining high performing teams.About Us: We specialize in utilizing innovative methods in training frontline staff. Having experience of working with internationally diverse staff we understand what the frontline staff goes through and what they need. From time management to performance management frontline has to perform various tasks sometimes with little or no support. That's where we come in and provide innovative methods that are simple but effective, easy to grasp and can quickly take the staff from zero to high productivity.What's Unique about Us:1. We are passionate, enthusiastic people oriented company and understand the value of investing in people.2. We love what we do and do it with integrity, high moral and ethical values. Your satisfaction and results are our success.3. We tailor make the solutions suiting to your needs4. We make the classroom training, interactive, generate high energy which helps us to get the buy end of our audience faster. How - How many times you have seen companies conducting workshops for their Customer Service staff with little or no result. Usually it fails because the staff was given the training but no support thus after few days of the workshop staff tends to revert back to old methods and takes these workshops as leisure time rather than honing the skills.Having seen this happening repeatedly we take a different approach. We work with the staff for 15 - 30 days depending on your needs and budget to ensure that staff fully understands and gets the support they need. It works.