Sandy Smith Email and Phone Number

• Ensure contractual adherence and alignment• Adhere to NCQA, CMS, State, and Local requirements• Manage all lob: Medicare, Medicaid, ACA, FEP, Commercial• Managed 5 Client contracts• Execute timely contractual reporting, analyze performance• JOC and QBR client meetings with C Suite and Executive Leadership• Drive Strategy and performance• Research escalations and root cause• Managed multiple products and services• Performed client & C suite communications and upsell opportunities.• Streamlined operations for improved efficiency by evaluating existing processes and introducing innovative solutions. Established strong partnerships with industry stakeholders, enhancing the company's reputation and creating mutually beneficial collaborations.• Increased company sales by exploring opportunities for upsell and expansions implementing targeted marketing strategies and fostering strong relationships with key clients.• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.• Managed day-to-day operations, working efficiently and productively with all team members.