Leading a team of Functional Analysts implementing various software solutions primarily in the Telecommunications industry. Self starter leading the team to redesign End to End solutions from Lead to Cash. Ensures the solution meets the business needs, identifying and negotiating the most critical improvements, training end users on process changes resulting from the implementation, and educating leadership for critical decision making while managing risks and escalations. Specifically experienced with the following:ASR automation SIP/PRI Voice Trunking service orders (LSRs)Oracle's Cloud CPQ (previously Big Machines)Oracle's RODOD Stack (CRM, AIA, OSM, and BRM) Quote to Cash processSalesforceProgram Manager experience includes responsibility for release implementations, including scheduling, environment planning/scheduling, executive status reporting, escalations, risk and mitigation management, System Integrator coordination.

Leading a team of Functional Analysts implementing Oracle's CPQ Cloud solution integrated with Salesforce for a major Telecommunications company. Self starter leading the team to redesign the End to End solution from Lead to Contract, including user friendly product configuration UI (reducing order entry time), automated financial approvals processing, and pricing. Ensures the vendor driven solution meets the business needs, identifying and negotiating the most critical improvements, training end users on process changes resulting from the CPQ implementation. Educating leadership for critical decision making while managing risks and escalations. Process Architect for ASR automation and SIP/PRI Voice Trunking service orders (LSRs).Process Architect for Oracle's RODOD Stack (CRM, AIA, OSM, and BRM) Quote to Cash process.. Designing solutions to meet business needs ensuring proper end to end integration.Program Manager responsible for release implementations, including scheduling, environment planning/scheduling, executive status reporting, escalations, risk and mitigation management, System Integrator coordination.

Responsible for all intake and analysis of Business Requirements, designing solutions within Oracle's CPQ product as well as the Oracle RODOD stack including Siebel (CRM), OSM and BRM. Documentation of Functional Requirements, review of test plans and test results. Also responsible for scheduling and assigning work for multiple concurrent releases, and executive status reporting.

Working with a major Telecommunications company, successfully deployed a retail based order entry platform that integrated directly with ICOMS (via ICAPI) and CSG (via SLBOS) to automate receipt and activation of Residential Telecommunications Orders.Successfully converted cable and data subscribers from CSG billing platform to ICOMS including various internal and external interfaces including financial and data warehousing systems.

Performing Project Management responsibilities, successfully configured and deployed the WorkAssure platform for the Greater NYC area of a large MSO.

Successfully converted customer management information into ICOMS relating to Cable and High Speed Internet services on time and under budget – specifically:400,000 Subscribers with 2M Services$20M Accounts Receivable$1.5M Project BudgetDeployed ICOMS functionality including:- Customer Care / Order Processing / Provisioning- Warehouse / Inventory Management- Web Self Care- Billing / Rating / Payment Processing / Month End Processing- Dispatch / Scheduling / Routing- Interfaces to external systems and external vendorsSpent 3 months in UK working with a large telecommunications provider planning software improvement activities for 2008.

Performing Project Management responsibilities, successfully converted Internet Services billing and customer management information from Arbor BP to ICOMS resulting in a single billing platform for all services – specifically: - 600,000 Customers (active / inactive) - 250,000 Services - $4.0M Accounts ReceivableSuccessfully analyzed / resolved data in legacy systems resulting in a streamlined conversion and collection of $6M in outstanding A/R

Successfully launched Interactive Messaging Services as a new business unit, ultimately becoming branded Blackberry, utilizing Research in Motion devices over the Mobitex Network – specifically:• Order Processing / Provisioning Billing and Collections• Call Center Training / TroubleshootingSuccessfully converted consumer customers from in-house billing system to Arbor BP in support of Interactive Messaging ServicesSuccessfully launched Interactive Messaging Services with major paging company resellersSuccessfully launched Warehousing system for internal inventory of Interactive PagersSuccessfully tested / launched in-house usage based billing system integrated with provisioning systemsSuccessfully documented / developed Configuration Management practices based on IEEE standards