Sandy Steinbart Email & Phone Number

Toledo, Ohio, United States

• Responsible for the management of assigned customer groups. Through weekly/monthly/quarterly/annual engagements with customer groups and ongoing interactions and relationship building with key stakeholders and users.
• Owns the relationship, health and satisfaction of the assigned customer contacts, utilizing and improving upon current methodology to deliver success aligned with program metrics.
• Core activities with customers include providing important updates on product/process planning and feature deployments, conducting training, identifying pain points, and partnering with internal resources to address gaps
• Identifies and builds relationships with customer leaders for collaboration, knowledge obtainment, referencing, and internal and external best practice sharing.
• Serve as primary liaison and “face” of the Enterprise Contact Center for assigned customer meetings. Serve as a “hands-on” consultant and keep up with any new features of Access 360 and changes to help educate.
• Ensures the consistent collection and internal dissemination of important customer, and industry information, and serve as an internal subject matter expert.

• Increases local awareness of AAC services and value, to result in referrals to AAC for a set Territory.
• Develops and build relationships and alliances with local target market segments and customers: healthcare providers, unions, employee and labor assistance programs, hospitals, crisis teams, mental health providers.
• Acts as a liaison to professional referral sources, community organizations and advocacy groups to promote AAC's services, value and credibility.
• Assists VP of Business Development in developing, adjusting and implementing strategic business marketing, sales and public relations plans in assigned territory, appropriate to AAC's mission and goals for its overall.
• Executes analysis of assigned territory, develops and executes territory business and sales call plans.
• Manages territory business activities to ensure productivity and cost-effective management of resources and manages all referent accounts and documents appropriately in Customer Relationship Management (CRM) database.

Northwood, OH

• Driving business growth internally and externally by Identifying, contacting and building relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals.
• Determining customer needs and designing a tailored, cost effective solution and sales plan for each account using a consultative approach;
• Making sales presentations and quotes to customers by using selling techniques to leverage the position of BBBC and promote the products and
• Leading negotiations, coordinating the decision-making process and overcoming objections to close the sale.
• Building and strengthening relationships with existing customers by providing quality customer service, developing future business opportunities, and gaining referrals
• Researching current accounts to determine if customer is maximizing our products and services, determine a cost effective solution to help solve business challenges and effectively communicate BBBC’s value proposition;

Maumee

hospital and the community to find the right patients that meet medical criteria. Three individuals reporting to me to make one teamServing as the Liaison between the community and our mental hospital to find- meet with appropriate patient referrals and families that meet medical criteria.Market daily to psych Drs., ER's, many hospitals, home health.

• Started a new territory in Toledo, Ohio and all surrounding areas
• Sales of a wireless device used in the communications industry and created a marketing plan for the “touch to talk” concept
• Managed a sales team and responsible for new business concepts, agreements, new concepts, retail, product lines and developing and managing all activities, short in-services to all small and large businesses
• Cold calls to businesses/cust. Service follow up on orders/60 mile radius
• Cold calls to all business and customer service follow-up on all orders and responsible for all marketing to a 60 mile radius. Short in-services also.

Maumee, OH

• Prepared proposal specifications/bidding of projects and RFP’s for bids
• Also did enrollment meetings when needed with Sales Team and Sales Manger
• Relocated to a new facility and in charge of all operational duties for the new location and Open House/Responsible for multi-site facilities. Oversee inventory control, purchasing and delivery support for all printed.
• Worked with HR manager re: employee benefits/ employee leaves, FMLA, disability, etc.

Bachelors Of Science, Healthcare, Business And Marketing

Associates, Business