• Responsible for the management of assigned customer groups. Through weekly/monthly/quarterly/annual engagements with customer groups and ongoing interactions and relationship building with key stakeholders and users, the individual in this role will drive customer satisfaction and retention.• Owns the relationship, health and satisfaction of the assigned customer contacts, utilizing and improving upon current methodology to deliver success aligned with program metrics.• Core activities with customers include providing important updates on product/process planning and feature deployments, conducting training, identifying pain points, and partnering with internal resources to address gaps• Identifies and builds relationships with customer leaders for collaboration, knowledge obtainment, referencing, and internal and external best practice sharing.• Serve as primary liaison and “face” of the Enterprise Contact Center for assigned customer meetings. Serve as a “hands-on” consultant and keep up with any new features of Access 360 and changes to help educate stakeholders.• Ensures the consistent collection and internal dissemination of important customer, and industry information, and serve as an internal subject matter expert.• Assess satisfaction and extract key business needs/issues to address risk. Identify resources and develop and execute plans to address gaps. Manage escalations in detail, routing to the appropriate business area. Also builds relationships with customer contacts.

•Increases local awareness of AAC services and value, to result in referrals to AAC for a set Territory.•Develops and build relationships and alliances with local target market segments and customers: healthcare providers, unions, employee and labor assistance programs, hospitals, crisis teams, mental health providers, other substance abuse treatment providers, recovery advocacy groups, problem-solving courts and organizations concerned with addiction treatment.•Acts as a liaison to professional referral sources, community organizations and advocacy groups to promote AAC's services, value and credibility.•Assists VP of Business Development in developing, adjusting and implementing strategic business marketing, sales and public relations plans in assigned territory, appropriate to AAC's mission and goals for its overall operations and return on investment objectives.•Executes analysis of assigned territory, develops and executes territory business and sales call plans.•Manages territory business activities to ensure productivity and cost-effective management of resources and manages all referent accounts and documents appropriately in Customer Relationship Management (CRM) database needed for action and follow up on referent needs.•Represents AAC at territory promotional events, regional and national events, local conferences, and other events as assigned.•Addresses and resolves customer complaints and problems within sphere of control and authority. Also interacts with Clinical Oversight to ensure appropriate business opportunities.•Collaborates with other Business Development Team members to reach as needed and with colleagues from other AAC departments to meet patient needs•Identifies opportunities for Business Development at the facility level and monitors network facility quality issues to ensure achievement of business goals.

• Driving business growth internally and externally by Identifying, contacting and building relationships with prospective customers through a combination of telephone and in-person cold calls, networking and referrals to obtain face-to-face appointments;• Determining customer needs and designing a tailored, cost effective solution and sales plan for each account using a consultative approach;• Making sales presentations and quotes to customers by using selling techniques to leverage the position of BBBC and promote the products and • Leading negotiations, coordinating the decision-making process and overcoming objections to close the sale.• Building and strengthening relationships with existing customers by providing quality customer service, developing future business opportunities, and gaining referrals• Researching current accounts to determine if customer is maximizing our products and services, determine a cost effective solution to help solve business challenges and effectively communicate BBBC’s value proposition;• Responsible for the growth of our Nymble product to our retail stores, payment centers, contracted retail stores and doing continuing education for our prepaid internet product. Being able to grow our contracts and continue to service the accounts /ongoing each month. • Presenting the Brainiac Workshops at our Talmadge Store and Navarre Stores. Continuously using my strong customer service background and teaching classes that relate to our Buckeye Broadband vision. They are done 2-3 days per week and require ongoing customer focus.

hospital and the community to find the right patients that meet medical criteria. Three individuals reporting to me to make one teamServing as the Liaison between the community and our mental hospital to find- meet with appropriate patient referrals and families that meet medical criteria.Market daily to psych Drs., ER's, many hospitals, home health, mental health centers nursing homes - and even assisted living and adult communities - explaining our hospital services - Chemical dependency and behavioral services and detox.Responsible for growing referrals/admissions in our territories in Ohio/MITours with all types of referral sources to explain how our hospital system works/detox services, inpatient and counseling svs.Meet w/appropriate patient referrals/families and continue to grow the number of referrals/admissions over time - works/explain ProMedica relationship and educate on services we provide.

• Started a new territory in Toledo, Ohio and all surrounding areas• Sales of a wireless device used in the communications industry and created a marketing plan for the “touch to talk” concept• Managed a sales team and responsible for new business concepts, agreements, new concepts, retail, product lines and developing and managing all activities, short in-services to all small and large businesses• Cold calls to businesses/cust. Service follow up on orders/60 mile radius• Cold calls to all business and customer service follow-up on all orders and responsible for all marketing to a 60 mile radius. Short in-services also.

• Prepared proposal specifications/bidding of projects and RFP’s for bids• Also did enrollment meetings when needed with Sales Team and Sales Manger• Relocated to a new facility and in charge of all operational duties for the new location and Open House/Responsible for multi-site facilities. Oversee inventory control, purchasing and delivery support for all printed at all office sites, monitored inventory of printed materials on hand and at off-site vendor or warehouse storage locations.• Worked with HR manager re: employee benefits/ employee leaves, FMLA, disability, etc.