Improvement project in diferent ways as like sales process, implementing a new tool to sales team get a better performance or improve the tool that already available but needs some adjusts. Mapping the current process as like AS-IS to understand the gains, risks, feasibility of the project, necessary changes, outline an ideal model (TO-BE) and thus build the Project Charter, timeline, scope and all information that also be required to request the Steerco approvals.Tracking all projects and supporting the development teams, controls the project backlog and sprints to ensure that it is delivered on time.CRM Local Admin for the commercial team in South America, then we develop and building the functions matrix, structure the access, functionalities within the system, approvals for each activity, construction / updating of data and changes in the design of the tool. All the features that are going to be implemented in the system, must be tested, verified if it works well and then we can go to production.Daily integration with all AkzoNobel teams to ensure that all processes are adequate and adjusted for each business unit, ensuring the adoption of the tool.We use the Atlassian - JIRA Software system to control the backlog with the Global CRM team and we also use the Trello tool to control all projects that occur in parallel.Develop CRM reports, measuring usage, conversion of sales funnel customers and other requested analyzes.Development of materials and training of the company's digital tools. Monitoring of training with the commercial team. In addition, we use the WHATFIX tool to create a CRM platform that is easier to use, with texts and information in the tool itself as self-help.

Sales process analysis providing quick problem solving and improving the order fulfillment flow.It analyzes the sales order life cycle, as well as demand planning, material scheduling and availability of inventory available for billing, following the entire flow until delivery to the customer. Development of continuous improvements and identification of profit opportunities for the company, as well as reports of transportation costs and order delivery analysis.Unit Process Trainer for Implementation of the OneCRM System In sales management, applying the necessary training for the customer service team to open complaints, track potential opportunities, returns and sales support reports. In addition, I work with SAP process coach in the Master Data modality, information structure, SAP base updates, customer registration, as well as tests and changes in tax charges.

Responsible for analyses documentation for registrations of new customers, representatives and suppliers, using the MDG System for records of information. In addition, issuing loans and contracts of representation, as well as control of the signatures to the sending of the terminated contract to the recipient. In addition, the payment of Commission representatives and other services provided to the sales area, through the issuance of flow request, request and called for payment on receipt. However, the payment control of export processes, as well as certificates, taxes and other documentation. On the other hand, lends support to the Marketing team with sending material for events with consultants and representatives, and also the control of the stock of materials so that the same covering the entire Brazil without impacts. And to complete the experience in VR, implemented the CMMT tool on the VR, global meetings and training for those involved. The MDG system is the primary tool vendor registration and current clients for all business units of Akzonobel.

Responsible analysis of activities relevant to GPSC area - Global Purchasing & Supply Chain, due to provide analysis of purchase order, taxation of applications, PEP controls for all projects that are being carried out. In addition, provide process training for buyers about purchases and fill spreadsheets documents required. Analysis of possible errors, necessary changes until the completion of the process and also control sheets for the purchase flow is not affected or interrupted improperly. Realizing contracts, purchase orders, quotes and troubleshooting established by information discrepancies.Implementation of orders, established contracts and records of global materials in the SAP system using the Vendor Tooling Platform to integrate the global system of the company.Share all the knowledge to all of the GPSC area for everyone to keep the knowledge required and does not generate any impact.