Sandy Tsang Email & Phone Number

Hong Kong Sar

- Analyzed data and created reports using software and dashboard tools to provide valuable insights.- Executed marketing strategies, resulting in a 30% growth in cargo volume and a 20% revenue increase.- Evaluated surcharges and operational costs, improving terminal handling and detention fees by over 20%.- Optimized 6-country customer service teams, achieving a 50% increase in container clearance and 20% faster invoicing and payment collection.- Organized sales events, fostering strong client and stakeholder relationships.

Hong Kong Sar

- Managed data collection and reporting, facilitating data-driven decision-making.- Conducted market research for Asia-to-North America trade, optimizing resources and fostering new business opportunities.- Daily collaboration with sales, operations, customer service, and stakeholders to track vessel performance and resolve issues.

Hong Kong Sar

- Addressed sales quotation requests and customer inquiries, providing exceptional customer service.- Supported daily sales administration, utilizing CRM software to evaluate sales activities, consistently achieving 100% sales targets.- Managed sales contract negotiations, submitting tender documents within tight deadlines, gaining over 10 global bid accounts, fostering business growth.

Hong Kong Sar

- Executed pricing strategies, managing sales and customer inquiries, consistently achieving vessel utilization rates exceeding 95% annually.- Identified new product lines, successfully expanding services to Seychelles and India.

Hong Kong Sar

- Managed customer inquiries with swift and exceptional phone and email support.- Resolved customer complaints swiftly, fostering positive client relationships.