Identify crucial evidence in support of the Deceptive Trade Practices Act produced by the defendant as a result of a Civil Investigative Demand to support the divisions caseEnsure accuracy of motions, pleadings, orders, subpoenas and judgments by verifying citations through Westlaw and LexisNexisDraft and edit 15+ legal documents weekly for processing during pre-litigation, litigation, and final judgmentsMaintain a high-level of confidentiality during the handling of sensitive legal documents by following agency protocolsLed the divisions COVID Executive Team as an initiative to prevent the fraudulent activity of businesses against consumers during a state of emergency by tracking 8,000 + investigations through the use of Excel Spreadsheets and communicating with attorneys

Prepare and facilitate training for the Quality Assurance Team and Sales Units on current Wells Fargo business processesComplete 2nd level reviews for incoming quality team membersInvestigated 30 cases daily as a result of misleading, unauthorized, and misrepresentations of Wells Fargo products to members to ensure organizational compliance with state and federal policiesAnalyzed contracts, member accounts, employee sales tactics, and all produced sales documents to make a recommendation on the conduct of the Sales Team member for disciplinary actionDesigned reports and interpreted the results of key business metrics to senior leadership

Strengthened client retention by enhancing the knowledge of 50 + clients daily by explaining Social Security Disability eligibility requirements, benefits, policies, and procedures that are involved in the application processActed as a liaison between attorney’s, disability examiners, medical providers, and clients Increased company productivity by 35% by filing 30+ appeals each week to meet deadlinesInitiated contact with clients for upcoming hearings and ensuring all documents have been filed accuratelyIncreased accuracy of 30% more cases in the 1st quarter by strategically developing a plan to analyze and research policies, laws, and regulations Demonstrated de-escalation strategies with upset clients by answering case questions and providing solutions within law firm guidelines

Communicated verbally and in writing with 20+ constituents daily to provide knowledge of resources and program policiesFacilitated in the training of 4 new interns by focusing on developing their analytical skills and building constituent relationsAnalyzed and researched state and federal legislation to provide accurate information to 20+ constituents daily for clarificationDrafted 30 correspondence letters weekly to organizations, constituents, and federal agencies under the direction of district representativesExecuted analysis of public opinion for presentations by comparison of constituent opinion on policies across the district