Sandy W. Email & Phone Number

Macau

Macao

-Managing all channels bookings for room revenues by segment and account.-Monitoring competitor pricing and understand the dynamic of the local market.-Tracking and analyzing of booking pace, group wash-down, cut-off enforcement for reservation including the denied and regretted business.-Ensuring staff in reservation works productively in their duties and.

-Ensuring service standards and customer relations are maintained -Be familiar with special events, tournament and promotional procedures and to assist guest requests, answer questions and resolve problems-Driving customer’s visit my providing proper offer (preference in promotion, event, rooms etc.)-Re-active customer-Identifying new potential customers.

Macau

-Managing a casino call center where with 40+ coordinators per shift to handle both external and internal hotline-Working closely with Revenue department to manage rooms allocation-Monitoring and forecasting daily room block pick up situation and setting up room matrix-Ensuring TMs provide high quality services to customers-Provide and arrange training for.

Macau

-Managing a casino call center where with 40+ coordinators per shift to handle both external and internal hotline-Working closely with Revenue department to manage rooms allocation-Monitoring and forecasting daily room block pick up situation and setting up room matrix-Ensuring TMs provide high quality services to customers-Provide and arrange training for.

Macau

-Pre-opening team member-Handling hotline (team member, casino customer services and limousine)-Creating hotel reservation for gaming players