Sandy Walsh's Location
Leland, North Carolina, United States, United States
Sandy Walsh's Contact Details
Sandy Walsh work email
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About Sandy Walsh
Twenty plus years of professional experience and subject matter expertise ranging from Executive Administration, Data Security Management, Business Procedures, Customer Service and Information Technology and Application Tier 1/2 Support. Highly effective team player with excellent written and oral communication skills, problem solving strengths and documentation experience. Gregarious, customer focused, detailed oriented and results driven professional who can interact with all levels of management to successfully achieve corporate objectives.
Sandy Walsh's Current Company Details
IT Support Specialist
Sandy Walsh Work Experience Details
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It & Application Support SpecialistCoworx Staffing Services Nov 2015 - Jun 2022RemoteKey Member recruited as hybrid position working on Project Team for the implementation of an Applicant Tracking System (erecruit software) and Onboarding system (estaff365/bullhorn software) for system rollout and post-project technical support. Investigated application and data issues, supported upgrades and coordinated additional system testing. Data Security Management/Administrator; provisioned new accounts, termination of accounts, and assigned system permissions. Configuration of equipment to connect to the corporate network; re-imaged, configured and deployed new desktops/laptops to users. Maintained equipment inventory in Asset Management System. Troubleshooted desktops, printers, scanners, and other peripheral devices, documented trouble tickets, provided client support and technical issue resolution. Supported legacy ATS system to troubleshoot I-9 application issues. Worked with Human Resources to get approval for creating and implementing several IT Data Security Policies. Created and Implemented security permissions for 400+ users/recruiters based on job titles. Provided ad hoc application support to recruiters; resolved various items and developed custom reporting as needed. Nominated for Center of Excellence and member of several Task Force teams to improve company efficiencies. Technical Administrative Assistant 11/15 – 5/17 Supported Senior Director and VP by assisting with software implementations. Reviewed and updated detailed requirements, accurately recorded and distributed meeting minutes, created/assigned action items to appropriate managers to successfully close outstanding items. Met with all areas of the business to understand the work flow in order to assist with creating/documenting business processes. Recruited to IT as IT Support Specialist as permanent employee. -
Business Procedures ConsultantMetlife Nov 2010 - Nov 2014Provided admirable customer service/administrative support; scheduled/managed security access (ID creation, suspensions and removals) to critical trading applications within the Investments Operations Organization, while strictly enforcing MetLife’s security policies regarding separation of duties. Developed/documented and consistently updated the Investments provisioning procedures and controls documents throughout the organization. Assisted the Data Management team by effectively resolving data discrepancies and reconciling data errors within the trading system in a timely manner. Exercised excellent record keeping/metrics for maintaining & reviewing requests with data integrity. Implemented productive process improvements to streamline efficiency & security thru training and knowledge sharing. Critical key player in both the Sarbanes Oxley (SOX) & Internal/External Audit (NON-SOX) Recertification Processes for User Access Management Investments Applications. Acted as liaison with IT & Compliance to assist all users with all Trading Systems – BlackRock, Charles River & Murex (International & Domestic) to resolve issues and effectively implement change. Demonstrated attractive Customer Centricity support while simultaneously trouble shooting/fielding and resolving issues. -
Manager - It Global Change ManagementAvaya Dec 2009 - Oct 2010Successfully reduced emergency change requests by 50% by improving and enforcing criteria, resulting in equivalent money and cost savings with IBM, our third party vendor.Interfaced directly with the CIO, VP’s, Directors. Defined and managed all system changes, upgrades, and security patches utilizing the Information Technology Infrastructure Library (ITIL) via Service Management Software (HPSD version 4.5). Ensured compliance with best practices to meet or exceed IT operations. Maintained high standard for turnaround times, ensuring data integrity. Evaluated application dependencies across multiple projects. -
Manager – Project Management OfficeAvaya Oct 2008 - Dec 2009Served as Project Leader to consolidate floor space and utilization for 250 people across 3 locations resulting in the closing and savings of two buildings in Basking Ridge / Lincroft.Increased productivity and reduction of data discrepancies by 80% by designing and developing a project tracking solution to support Project Managers within IT. Designed and produced executive dashboards highlighting project status and financials to drive decision making.
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Manager – Business Intelligence Reporting Design TeamAvaya Oct 2005 - Oct 2008Designed and implemented multi-dimensional cubes (Hyperion Essbase) for financial reporting, to support clients in Finance, Sales / Marketing, Purchasing, and Manufacturing. This role included working extensively on Hyperion Essbase, Hyperion Analyzer, SQL Server 2000, SAP-BW, SAP General Ledger, Cognos, and Hyperion Enterprise.Designed a major breakthrough to identify unit inventory, instead of a manual inventory by pallet. Created this system in SQL which reported key manufacturer data into Hyperion Essbase for real-time warehouse inventory.
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Associate Manager – Financial Consolidation Process TeamAvaya Apr 2000 - Oct 2005Reduced consolidated monthly financial data processing to one hour from 18 hours. Recruited as team member to implement a consolidation platform for the new Lucent spin-off company, Avaya Communication. Assessed full range of needs of External Reporting and implemented a new consolidation process using Hyperion Enterprise.Troubleshooter for reconciling data discrepancies between both companies during separation, as well as sanitized data integrity issues between the ledger and new system.Lead Hyperion Administrator performing functional and data integrity testing, created / maintained logic / formulas, chart of accounts, as well as extensive hierarchy changes to ensure accurate calculations. Created and thoroughly tested / revised financial reports.Promoted to Manager as a result of outstanding performance
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Associate Manager – Financial Consolidation Process TeamLucent Technologies May 1991 - Apr 2000Supported Lucent’s monthly operational financial results, using SAP Consolidation (ECCS). Included Special Ledger reconciliation processing, manual journal entries, hierarchy maintenance, and extensive evaluation of system performance. Advanced to Hyperion Enterprise Administrator, managing corporate financial data.Provided 100% customer satisfaction for operational and technical support for the monthly-close process, the budget, and Strategic Plan submissions.Recruited from AT&T to join Lucent Technologies.
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Associate Manager – Executive AssistantAt&T Global Services Jul 1989 - May 1991Supported two Vice Presidents within Consumer Media Division. Managed daily corporate activities, created ad-hoc reports, cross-organizational projects, and organized meetings with external and internal clients.
Sandy Walsh Education Details
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Business Administration And Management, General
Frequently Asked Questions about Sandy Walsh
What is Sandy Walsh's role at the current company?
Sandy Walsh's current role is IT Support Specialist.
What is Sandy Walsh's email address?
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What is Sandy Walsh's direct phone number?
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What schools did Sandy Walsh attend?
Sandy Walsh attended University Of Phoenix.
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Sandy Walsh
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Sandy Walsh
Fort Mill, Sc2nationalgypsum.com, itelligencegroup.com -
Sandy Walsh
Lake Forest, Il3majesticconsulting.com, brightstarcare.com, att.net1 +184770XXXXX
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