Sandy Wilburn Email and Phone Number

Director of Social Work and Admissions. Responsible for admissions to a 90 bed facility; which was new to the skilled care arena.Facility Liaison to hospitals, case managers, doctors and rehab facilities in the community. Increased the skilled nursing population by 63% in the first 5 months of employment. Marketing the newly finished assisted living & memory support facility to the community.Director of Social work training staff to work with the short term resident and their immediate needs to the planning of their discharge with positive outcomes.Integral part of the Directors team leading by example, with education of staff and by helping develop and implement new policies to streamline the skilled care setting within the facility.Conducted morning meeting to address staff about admissions and concerns for the day.Alzheimer’s support group facilitator.Excellent knowledge of community resources, community programs and large base of reference/network of case managers in the field.

Program Director for an Alzheimer’s/Dementia Neighborhood. Responsible for maintaining the 100% occupancy since my leadership role began.Directing the culture change of person centered care and facilitating the individualistic approach to caring for those with Alzheimer’s. Caring for end stage Alzheimer’s residents and their families through difficult and challenging times. Also being a strong advocate for their dignity.Leading my employees through culture change with education and by example.Intricate part of the Directors team centered on building improvements and person centered care as a holistic approach.Working with families and helping them with all aspects of care by using my strong social work skills and experience. MDS coordination and individualized “I” care plan coordination.Bereavement counselor and Alzheimer’s group facilitator.

Admissions Director for new facility with 75 bed capacity. Responsible for 98% occupancy since my employment and superseding goals set by investors.Facility Liaison with hospital social worker, RN case managers and doctors looking for skilled placements under Medicare. Using my strong verbal skills.Worked as supervisor for social work department and professional team department head working with administrator and director of nursing.Marketer responsible for numerous educational luncheons, presentations, tours, and visits with physicians to introduce new facility to market place and case managers in the field.Conducted morning meeting regarding census status and care issues within the building with departmental staff.Responsible for all admissions with all patients and families regarding financial/insurance paperwork.Excellent knowledge of community resources, community programs and large base of reference with social workers in the field.

Conducted sales and marketing of a specified territory, which lead to increased referrals by 3 to 1 within the first 90 days. This was done by utilizing past referral relationships and building key relationships with several non-traditional referral sources such as; mortuaries, low income clinics and by doing activities at area senior centers and building a rapport with the elderly in those communities.Increased Medical directors board by 3 physicians within 120 days.Facilitator of numerous educational luncheons, marketing booths, presentations and dinners with physicians and community referral sources to generate knowledge about Trinity Hospice and the benefit of hospice within Medicare guidelines.Provided excellent customer service and follow up with referral sources which generated a higher repeat business.With the last year of employment being a dual role as a licensed Medical Social Worker, overseeing a 95 patient case load, and supervising 2 other social workers through staff development and training.Instrumental in conducting weekly team meetings with our medical directors and nursing staff for the timely review of patients on our case load. Using strong verbal skills and written communication skills.

Admission Director of a 120 bed Medicare facility, responsible for initiating purposeful marketing using prior established referral bases and relationships with physicians and hospitals which resulted in a 25% increase in admissions within 90 days.Increased Net Revenues by 10%, by maintaining no less than 98 % capacity at all times. By following up all leads, faxes and initiating evaluations for ALL inquiries same day as a key goal, and with a 1 hour response time.Liaison between physicians, hospitals and telephone & walk in customers looking for placement within our facility.Worked as a professional team leader with administrator and director of nursing. Instrumental in improving employee morale, by initiating prizes for excellent care giving, showing great customer service with patients and families and for bringing in referrals to the home.Medicare and Medicaid Knowledgeable.

for 60 patient case load, using Medicare guidelines to chart information, connect patients with community resources for dismissals back to their homes, counselor, and integral part of patient care plans and attending Elder Care Meeting in our community, and an Alzheimer's group facilitator.Admissions coordinator of a 120 bed Medicare Facility. Responsible for following up on all phone inquiries and faxes and hospital discharge planning within a timely manner.Marketer to hospitals and liaison between facility and hospital discharge planners.Activities supervisor, managing 3 employees, management of a budget to procure paid artists to perform shows for our patients, prepared a monthly calendar of events and boosted patient morale using my beaming personality to cheer my patients.Committee member instrumental in planning Local Art Auction Fundraiser for the facility.