Sandy Williams Email & Phone Number

Sydney, Australia

Macquarie Park Nsw

System Adminstration: Dynamcis SL, Microsoft Business Portal & SharePoint 2010

Rhodes, Sydney Nsw

• Manage & direct the activities of the Food Division Administration. • Ensure the team is trained proficiently in the use of internal & external systems & Databases.• Windows Share-Point Portal development and Maintenance• Client Management and escalation point for Standard Owners & Client issues• Monthly Reporting & Analysis – KPI, SLA by Standard Owners, Clients and the team.• Process Improvement , Process Documentation & education to all staff – Admin & Auditors.•… Show more • Manage & direct the activities of the Food Division Administration. • Ensure the team is trained proficiently in the use of internal & external systems & Databases.• Windows Share-Point Portal development and Maintenance• Client Management and escalation point for Standard Owners & Client issues• Monthly Reporting & Analysis – KPI, SLA by Standard Owners, Clients and the team.• Process Improvement , Process Documentation & education to all staff – Admin & Auditors.• Provide Technical support to Auditors for the various administrative systems and processes.• Provide Technical support to Clients for the various external Standard Owner Systems.• Existing System Integration – Process map productivity enhancements, improvements, impacts and interfaces on current processes.• New Process Development & Integration – Strategy development, Drive new initiatives including system concept development, system testing and evaluation.• Liaise with internal & external IT Technical personnel, providing Scope of Work documentation, data models, monitoring & reporting on progress Show less

Chatswood, Sydney Nsw

• Manage & direct the activities of the Electronic Product Development Control Centre Team, comprising of Data Technicians, Technical Specialists and Field Support Specialists. • Provide Leadership and direction on Customer issue resolution, in regards to the various Lexis Nexis Global platforms throughout the APAC region. • The Control Centres provides 2nd level support to the Electronic Help Line for customer issues with Lexis Nexis AU and NZ platforms.• Supervision of the Support… Show more • Manage & direct the activities of the Electronic Product Development Control Centre Team, comprising of Data Technicians, Technical Specialists and Field Support Specialists. • Provide Leadership and direction on Customer issue resolution, in regards to the various Lexis Nexis Global platforms throughout the APAC region. • The Control Centres provides 2nd level support to the Electronic Help Line for customer issues with Lexis Nexis AU and NZ platforms.• Supervision of the Support Systems & processes required for updating content of the Global Legal Platform – Australia, New Zealand and Hong Kong.• Performance Management including Staff performance reviews & Development Plans. • Liaising and escalation issues with the Global Support Team.• APAC Platforms - Reliability, Availability & Performance monitoring and reporting• Develop & maintain the REISS Fault Management system & KPI reporting• Vendor relationship management. Show less

Chatswood, Sydney Nsw

• Monthly Reporting & Analysis – KPI, SLA by Standard Owners, Clients and the team.•Process Improvement – Internal Systems, External Systems – Process Documentation & education to all staff – Admin & Auditors.•Provide Technical support to Auditors for the various administrative systems and processes.•Provide Technical support to Clients for the various external Standard Owner Systems.•Existing System Integration – Process map productivity enhancements, improvements, impacts and… Show more • Monthly Reporting & Analysis – KPI, SLA by Standard Owners, Clients and the team.•Process Improvement – Internal Systems, External Systems – Process Documentation & education to all staff – Admin & Auditors.•Provide Technical support to Auditors for the various administrative systems and processes.•Provide Technical support to Clients for the various external Standard Owner Systems.•Existing System Integration – Process map productivity enhancements, improvements, impacts and interfaces on current processes.•New Process Development & Integration – Strategy development, Drive new initiatives including system concept development, system testing and evaluation.•Liaise with internal & external IT Technical personnel, providing Scope of Work documentation, data models, monitoring & reporting on progress•Interface with Key stakeholders for project delivery and corrective action tracking Show less

Chatswood, Sydney Nsw

• Manage & assess the impacts of the introduction of new products, services & technology into Optus Business Operations Support.• Providing estimates of the headcount, training requirements & Operational expenditure.• Act as the Operations Group liaison & representative at Project Management Core team meetings.• Co-ordination of the various Optus Business Operations workgroup responses, issues and system requirements and present them back to the Project Core team.• Co-ordinate… Show more • Manage & assess the impacts of the introduction of new products, services & technology into Optus Business Operations Support.• Providing estimates of the headcount, training requirements & Operational expenditure.• Act as the Operations Group liaison & representative at Project Management Core team meetings.• Co-ordination of the various Optus Business Operations workgroup responses, issues and system requirements and present them back to the Project Core team.• Co-ordinate Service Assurance & Activation Workshops, responses & procedures.• Co-ordinate the Business & Customer Readiness Tests & review results.• Generate ‘Product Notification’ announcements on Product launch. Show less

•2nd Level Problem resolution, troubleshooting, Desktop & LAN Support.•Installation and configuration of Desktop PC’s, Laptops & printers•Daily administration of NT Servers, ensuring daily backups are complete.•Monitor the Change and Problem Management system. •Site auditing & reporting. Technical procedures & documentation•Management and support of Site relocations & rollout projects. •After Hours On call Support & Assuming the Team Leader role as required.