Sandy Wu Email & Phone Number

香港

➢ Handling daily phone and face-to face queries and complaints, provide the backend support to smooth the operation.➢ Handle escalation cases from Retail and referral cases from head office➢ Actively participating in continuous improvement programs entailing changes to processes and functions➢ Report to Manger for well managing of customer satisfaction or handle complain case.➢ Co-ordinate between watchmaker, retailer, manufactures or customers. ➢ Keep update all good repair case and customer records.➢ Provide general office administrative & clerical support and ad hoc tasks as assigned

Handle daily phone and face-to-face queries.Be the reception for walk-in clients e.g. customer requiring watch repair or company’s greet visitors. Report to Manager for the well managing of customer satisfaction or handle complain case Keep update all good repair case and customer records.Co-ordinate between watchmaker and Customer or authorities dealer. Provide general office administrative & clerical support and ad hoc tasks as assigned

Handle daily phone and face-to-face queries.Be the reception for walk-in clients who want to repair watch.Handle repair case follow up Report to Boutique Manager for the well managing of customer satisfactionHandle complain customers and report to Boutique Manager Keep update all good repair case and customer recordsCo-ordinate between watchmaker and Boutiques

Provide guest services support and perform daily team operation assignment Responsible for team check-in, air flight departure & arrival and transportation arrangement Manage and keep the operations control and management system updated on a regular basis