• Led the eCommerce, Wholesale, and Logistics team, providing guidance, mentorship, and fostering a culture of continuous improvement.• Train and coach team and cross functional leaders on root cause of chargebacks to continuously reduce and maintain low chargebacks YoY.• Reduced over $1.5 million of Wholesale Chargebacks within the first year of process improvement and deep dive. • Deliver benchmark OTIF performance at Distribution Centers.• Manage and review invoices and monthly spend to budget. Implement corrective actions as required. • Spearheaded contract negotiations with suppliers and partners, resulting in over $4.5 million in cost savings in an inflationary environment.• Fostered strong relationships with external business partners, optimizing collaboration and communication channels for seamless supply chain operations.• Works closely with all parties to conduct regular Quarterly Business reviews and builds accountability with external partners.• Partnering with cross functional department heads to optimize processes,generate SOPs, flows and launch backend integrations (Supply Chain, Tech,Finance, Marketing, and Customer Experience teams)• Onboard, RFQ, and 3PL expansion, logistics (inbound & outbound) strategy with internal and external business partners.• Process improvements saved over $5 million within 8 months.• Supports and delivers on KPI’s, business objectives and timelines.• Developing and maintaining short and long term forecasts with 98% accuracy month over month.

• Consult and coordinate with Supply Chain, Tech, Finance, Marketing, and Customer Experience teams to optimize processes, data flows, and launch backend integrations.• Collaborate with developers and subject matter experts to establish the technical vision and design tools to reduce customer order turnaround.• Develop and maintain best business practices and carrier optimization strategies.• Partner with 3PLs to ensure SLAs are met including on-time shipping and order accuracy.• Optimize customer experience from time of order through delivery.• Launch project to deliver Non-Flats refills, cost savings of over 500K annually.• Launch Flats delivery at 3PL, cost savings of over $1 million annually.• Launch and integrate new projects and processes to decrease fulfillment and delivery cost.• Developing and maintaining short and long term forecasts, analyzing the data from both a SKU level and an aggregate channel level• Develop and document a catalog of SOPs and best practices for each area of our operations

Since the start of the pandemic, Anti-Asian violence has been on the rise. Strings of violent and racist attacks sweep the United States as many are harmed for no particular reason. Protect Chinatown is a Non-Profit organization that stands to protect our community, ensure safety to the elderly, condemn racism, and spread awareness. We offer chaperone and patrol service to the community so they feel comfortable going out to perform day to day activities.

• Launched multiple projects and sectors including Amazon Fresh, Amazon Go, Amazon Prime and Ultra Fast Fresh.• Identify and address improvement opportunities, demonstrating adaptability and promoting continuous improvement.• Execute and evaluate data utilizing Tableau and Excel to report on daily, weekly, and annual improvements of the business.• Led the charge on a project and innovatively devised a process enhancement, resulting in a notable reduction in order defects for the company that still continues to be utilized today. • Led Process Improvement projects to improve Productivity by 275% and Quality by 150% with no Safety incidents.• Conduct competitive assessments, develop business cases, and set objectives and KPIs for the customer experience.• Proactively identifying issues and levering relationships cross functionally with multiple stakeholders to provide project implementation.

• Owned Process Improvement projects utilizing lean six sigma, which saved Amazon millions of dollars. • Decreased customer concessions and order quality errors, resulting in a decrease of 70% defects in merely five months. • Sandy supported PM team to design, test, and implement the Egg Armour which was implemented across all of Amazon. Sandy's sense of urgency to implement the project saved millions of customer orders from being returned, saving the company over $10 million dollars in 5 months. The egg armor is now standardized across the Amazon network. • Sandy trained and developed new hires, increasing their productivity week over week with engagements, feedbacks and fun challenges. Under Sandy's leadership, productivity immediately increased by 50% through effective training and engagement.

• Lead and develop a team of over 200 associates and 4 Assistant Managers.• Managing the largest Amazon Fresh, with over 1 million customer order fulfillments, accounting for 25% of the networks volume.• Increase productivity and throughput of team by 52% in less than 6 weeks• Develop performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality.• Led Process Improvement projects utilizing lean six sigma, which saved Amazon millions of dollars• Administer all functions to ensure timely and accurate order fulfillment and optimization of resources and processes while operating within budget.• Ensure SMART goals are set and achieved (Productivity, Safety, Quality and Positive Employee Relations) through proper use of management tools. • Communicate policies to associates and act as the primary information source for the Team, maintaining compliance and consistency and taking corrective action when needed.• Approve Associate personal time off and attendance through MyTime.• Ensure procedures are followed for building security and product loss prevention.• Create, manage and support recognition and communication programs.• Partner with the management team to establish and maintain quality control standards.• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.

• Directly organized CRM, Policy Deliveries, New Leads, and Annual Reviews.• Develop data driven performance goals and objectives on a weekly basis to maximize company growth.• Building, maintaining, and utilizing networks of relationships and ensured growth of team members. • Implemented strategies to increase sales by 185% to $1 million dollar earnings for the team alone. Sandy’s team ranked #1 in the time she oversaw the team. • Experience building and managing relationships with senior business leaders, both internally and externally. Worked cross functionally with Operations, Marketing, and Directors.• Oversaw over 1,600 clients with their Annual Reviews, Financial planning, and CRM tracking.• Source for new potential clients through social media, phone and email.• Increased sales by $250,000 for the whole office and individual sales by $90,000 monthly.• Ranked #1 in Marketing and top sales, breaking company records.• Develop performance goals and objectives on a weekly basis to maximize company growth.• Communicate with compliance officer to maintain compliance and consistency and takes corrective action when needed.• Benefit segmentation to maximize new client response and increase potential leads.• Excellent written and verbal communication skills.

• Worked on the National Board, Communications team with 4 individuals.• Manage ECCASU website, Facebook, twitter, and other social media platforms.• Analyze statistical data from Facebook and Twitter for ECAASU to keep track of traffic increase per month.• Hosted events for 2013 Columbia University, 2014 George Washington University, 2015 Harvard University and Boston University. • Designed the company logo and promotional pamphlets utilizing Adobe Photoshop.• Promoted ECAASU events, where our largest turnout was 1,400 attendees in 2013 and online traffic reaches over 100,000 views every month.• Creative thinker and resourceful problem solver when brainstorming new ideas to increase online traffic.

• Troubleshoot issues with Dropbox, Java, Microsoft Office, VPN, Administrative Access, IP conflicts, Lotus Notes, back up data, etc.• Highly analytical, solution oriented and resourceful candidate with over four years of professional technical troubleshooting experience. • Lead, develop, and coached a team of five associates.• Works well individually and in teams to coach new employees in my four years on the job.• Excellent written and verbal communication skills.• Diagnosed and repair hardware issues, troubleshoot technical problems and solved customer concerns in an efficient and courteous manner. • Excellent in troubleshooting and closing tickets in BMC Service Desk Express for customer support. • Train new employees and motivate team through recognition of their hard work and accomplishments. • Schedule appointments for performing migrations, replacements and follow ups through numerous steps of communication. • Reputation for providing excellent user service and in communicating issues, analysis and solutions in layman's terms. • Strong problem-solving and analytical skills under high-pressure to come up with technical solution.

• Generate brand excitement by having a constant enthusiastic attitude.• Work at events to promote company products while directly interacting with clients.• Increase product sales through trial and not afraid to provide creative ideas.