I have 13 years experience working for a fully-remote SaaS company. * As a product owner, I used the information that I gained from customers to help develop tools that were needed for online event management. Key accomplishments as product owner: Rebranded the app from Ministry Sync to FundEasy. Moved platform to a subscription model from a per registrant model. Developed a giving widget to make giving during an event easier.* As a manager, I've managed customer support, customer success, and development teams for a remote company, including a team of overseas developers.*As a customer support manager, I helped not-for-profit organizations with their fundraising events, by customizing online registration forms, providing training using our software, answering questions via chat, email and phone, and writing documentation about our tools, and finding solutions. As Tier 3 support, I reproduced bugs and reported them to the development team, then QA'd and documented the updates.