Sandy De Leon Email & Phone Number

Roseland, New Jersey, US

In my role as a Human Capital Management Consultant for ADP, I partner with upmarket businesses of 150 to 999 employees to find game-changing solutions for their business process challenges. My background of 10+ years in the industry has provided me with important insight and experience in helping companies in a number of industries, including healthcare.

Minneapolis, MN, US

• Directed a team of 50+ members and 6 leaders across multiple departments, including cashiers, guest services, Target Café, and Starbucks.
• Implemented quality control procedures, ensuring department outputs consistently met or exceeded industry standards.
• Boosted Red Card conversion rates and improved guest survey scores by 25%.
• Developed an efficient workflow process for multi-shift employees and meticulously managed POS transactions, including credit, cash, exchanges, returns, and refunds.
• Trained staff to anticipate guest needs, delivering exceptional customer service while maintaining brand standards.

Minneapolis, MN, US

• Executive Team Leader- Salesfloor
• Drive sales while providing great guest experience and merchandising of over $10 million department within a $60 million store.
• Act as a leader on duty (LOD), which consist of opening and closing of the store and assuring that the store is ready to drive sales and provided excellent guest experience.
• Head of price accuracy team, which ensures proper and competitive prices on all merchandise.
• Strive to achieve sales goals and maintain proper budget controls.
• Leading a great team and developing the team by providing proper direction to help them become successful within the business.

• Working with a small dental practice in bringing it up to-date with todays latest technologies and innovations, from using the latest customer management systems to using the most up to date human resource tools. Along.
• Manage operations along with all human resource tasks.
• Manage purchasing.
• Lead a team through managing day-to-day operations.
• Manage company’s public relations and social media.
• Lead talent acquisitions and training.

Dallas, TX, US

• Efficiently managed cash transactions, ensuring accuracy and timely deposits.
• Opened and activated 20-40 new customer accounts monthly for mobile phone services.
• Demonstrated excellent communication skills by clearly explaining rate plans and emerging phone features.
• Cultivated and maintained strong customer relationships through effective communication.
• Delivered exceptional customer service, creating memorable experiences for clients.

• Established new accounts and assisted customers with billing disputes.
• Aided customers with day-to-day banking transactions including balancing accounts.
• Also responsible for monthly sales quotas around investment accounts.

• Managed daily cash handling for store register to assure proper opening and closing balances and supervised a team of four.
• Received and prepared customer orders over-the-counter and through the drive-thru window and provided exceptional customer service.