Sandy Paola Corbacho Vargas Email & Phone Number

Nueva Jersey, Estados Unidos

• Onboarding/ training process for new talent acquisition.
• Manage daily shipments-carrier operations including tracking and tracing to ensure timely pick-up and delivery.
• Proactively communicate all load details upon booking, as well as any changes made after booking to/from motor carriers and the customer directly.
• Relay load updates/details, ETA’s and potential service failures internally to the proper parties (Account Managers, Sales Representatives and Logistics Coordinators as required)
• Relay load updates externally to the proper parties (customers, shippers and receivers).
• Internal collaboration with my team to propose new strategies to make the tracking process easy going and successful.

Barranquilla, Atlántico, Colombia

• Managing incoming calls and customer service inquiries.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve emerging problems that our customer might face with accuracy and efficiency
• Communicate in an assertive way valid information, outcomes and resolutions to the customer
• Perform troubleshooting process and follow up to ensure resolution
• Keep records and leave notes in the system of customer interactions and the processes followed

Bogotá, Distrito Capital, Colombia

• Generating documents and perform administrative process related to the consult: evaluations plans, intervention plans, statistics, etc.
• Solo and group interventions, as required according to the consultant’s situation/case.
• Observation of therapy interventions from other colleagues/professionals from clinical, education, social and neurological fields from psychology.
• Involvement in activities that promotion and prevention according to the social needs identified by the institution.