Sandra David is a Vice President of Customer Service and Operations for highly regulated industries, a seasoned professional with a track record of success in customer and sales operations, quality assurance, engineering, organizational change management, customer relationship enhancement, and organizational development in medical device manufacturing. Contact sandramdavid@comcast.net.As a key member of the Amer Leadership Team, with Proto Labs which represented 80% of the company's overall revenue, the Leadership Team was instrumental in developing and implementing the Americas Region's annual revenue and earnings. As the VP of Customer Service Operations, she successfully led all customer experience teams operating in multiple locations, including Customer Service, Applications Engineering consultative support pre/post-sales, and customer experience project management.As a Vice President Cust Service Operations and Technical Engineering Operations she is known as a customer-focused leader, leveraging collaboration and strategy to conceptualize new ideas and bring them to fruition. She is a leader of positive change, with a proven ability to influence individuals and teams to achieve challenging objectives. She consistently builds robust teams of caring and competent people, which has been a differentiator in driving a competitive advantage.Sandra’s expertise in expanding sales capabilities is evidenced by their achievement as Senior Customer Operations Manager at St. Jude Medical, where she developed and executed an Inside Sales Team for capital equipment warranty agreements. She increased revenue by $2.3 million in incremental sales within the first year and achieved a 20% increase in year-over-year sales within the second year.As Vice President she has a deep and wide understanding of the sales, compliance, customer experience, organizational change management, QA, and operations process for manufacturing environments. She began her career in customer service operations and sales operations in the medical devices industry and moved into Contract Compliance Management, where they provided recommendations and guidance to National Account Managers on Group Purchasing Organizational (GPO) agreements.Committed to excellence, Sandra serves on the board of Merchology, consulting on the Customer Experience Operations, reflecting her dedication to advancing the industry's standards and best practices. Passionate about educating and mentoring she and her husband are the founders and Board Members of the Rogers United Soccer Association.