Customer Service/Inside Sales

•Selected to be a member of the sales support team during a department restructure. Brought positive attitude and relationship building skills to the team and improved department morale.•Developed strong relationships with sales representatives, key dealers, internal and external teams. •Ability to navigate through multiple systems (phones, salesforce, JD Edwards ERP system, chats, emails and internet) while providing a high level of service to customers.•Contributed to keeping wait times on the phones to under 2 minutes, case close rates to 3 days or less and missed calls to under 2%. •Customer satisfaction survey conducted in 2015 from 71 key dealers who reported a high satisfaction level resulting in less than 2% reporting needs improvement in the level of customer service provided. •Prepared detailed product quotes to sales representatives and dealer base. Provided product specifications and offered suggestions to customers to aid in the selection of our products.

•Selected to be a team member on the newly created Tech Team, supporting Apple end users with technical questions related to the use of our products along with Apple devices.•Interacted with our customers via phone, chat and email to provide troubleshooting tips along with documentation provided to resolve their issues or replacing product in the field. •Supported a large distribution customer base, responding to inquiries related to order status, product lead times,product availability and expediting.•Guided customers through our product line features and specifications and helped them make smart product choices bases on their individual needs.•Arranged for replacements, return authorizations, and the processing of freight claims as needed to further support our business with our technology account base.