Sandy De La Cruz Email and Phone Number

• Improved customer service transaction satisfaction rate within the first 90 days of employment• Translate biometric processing from English to Spanish for Spanish-speaking customers to increase sales, client base, and customer satisfaction• Assist customers with biometric processing and inquiries within an efficient time frame

• Accomplished a 5-star customer review throughout the tenure of the position held • Coordinated with customers on order items placed on orders based on availability• Retrieved items per customer request and processed orders for customers at checkout• Drove to customer's desired location for order drop off within an efficient time frame

• Established client relations with prospective clients in person or via preferred communication to increase revenue, customer loyalty and satisfaction• Increased occupancy rate to 98% from 93% occupancy rate within the first 6 months of the start date• Achieved the “Leasing Star of The Week” goal more than 5 consecutive times throughout tenure due to strong performance and consistent positive client feedback