Sandy Contreras Email & Phone Number

Los Angeles, Ca, Us

Los Angeles Metropolitan Area

•Lead a team tasked with executing end-to-end processing for NQ Operations,implementation, and deconversions (NQ and DB)•Execute complex transactions for large/mega plans•Integrate legislative changes and requirements into procedures and processes•Engage client services and relationship management teams to ensure proper alignmentand consistency of service model delivery•Demonstrate passion for guiding and developing others; ensure the right people are in theright roles; actively address performance issues; develop sound succession plans; buildsustainable leadership and technical capability•Responsible for team execution of deliverables including inventory management andmeeting service level agreements, quality management and meeting quality targets, andfinancial management of budget as well as management of team staffing model andreporting metrics•Resolve escalated transaction processing issues the team may experience•Translate strategies into tactics and effectively mobilize resources to achieve intendedresults; establish metrics to define success, gauge progress, and drive business decisions,process improvements and consistency•Understand broad market forces and other external factors, including competitors,customers, legislation, regulations, and technology that impact the business in both thelong and short-term•Incorporate knowledge of external factors into business planning, prioritization, resourceallocation, and strategy setting•Take leadership role on project/business activities including Internal Audit, Independent•Audit, and various Risk Assessments - ensure controls are documented, implemented, andmonitored