Scheduling and planning all incoming cathode and raw materials. Receiving all documents into the SAP system. Designed and managed Excel spread sheets for multiple departments based on procurement files. Liaison to multiple departments by maintaining a conglomerated logging system used by all to manage their labor. Maintain inbound truck log for all security guards. Built and maintained positive relationships with vendors, brokers and carriers.

Customer relationship building and maintaing, Sales, Pricing and job bids based on daily copper market, Copper futures hedging, Inventory Reports, SAP system, web based order entry process, worked with agents throughout the USA and made sure they had or created all necessary tools to represent our product line. Trained incoming customer service representatives on policy, SAP system and product knowledge. Supervised the customer service department during a management transition. Assisted,trained and supported all temporary sales managers in the transition of internal management. Trained current customer service manager. Worked with Regional Sales Managers and CEO and CFO directly in regards to daily determination of the companies direction. Handled customer complaints and returns. Was a liaison between departments and management and outside reps to manage pricing on a daily basis. Created, executed and distributed inventory files to outside agents and internal departments as well as pricing on a daily basis.Created, executed and implemented a user friendly excel spread sheet from SAP information regarding current orders and inventory counts for agents use to be able to communicate with their customers and reduce telephone time.

* Account information (maintain and set up)* Customer Profiles* Phone orders, sales and technical* International Customer Service with 8 plus countries including our sister companies* International Documentation* Data Entry, Credits, Warranty Claims, Invoicing* Expediting with Planning Department* Designed forms to be used between Customer Service and the Planning Department for accuracy and speed* Worked directly with Specialty Markets and Customers and Regional Sales Personnel* Designated samples for Market Shows * Attended and worked Market Shows* Maintained Data Base Address Book* Researched for the Accounting Department* Training with New CSR’s* Helped create training documentation* Helped design our EDI processing system and implement and maintained* Worked evenings and weekend in Manufacturing Department on testing and assembly* Worked evenings and weekends in the Shipping Department * Inventory counts, Shipping, boxing, weighing, ran the UPS system for shipping* Company main frame, Excel 97, JD Edwards, UPS Online System, EDI, Word, Lotus 123