Attending networking events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

Administrative support provided for the Centers for Disease Control and Prevention. Collected, evaluated, and validated data for completion of error free Government mandated quarterly and annual reports. Compiled annual inventories and the required spreadsheets to support reporting requirements. Gathering information required scheduling and teaching workshops, effective communication with the client, and adhering to Government policies and procedures in submission of reports.

Administrative support provided for the Centers for Disease Control and Prevention (CDC). Work required technical and research assistance, scheduling and conducting interviews with the client. Strong writing and organizational skills demonstrated for the completion of 7 Performance Work Statements for varied occupational groups within CDC. Database management and word-processing skills were key in the completion of this work, as was effective oral and written communication with the client.

Provided excellent Telephone Banking Call Center customer service and awarded for it.Provided administrative support to ensure the delivery of quality customer service - enhanced performance and delivery through call monitoring process, analysis of results and coaching.Developed and coordinated delivery of training programs within departments.