Sonntek, Inc. | Upper Saddle River, NJ 2006 – present Technical Product Specialist | Office Manager | Sales Administrative Support (2006 – present) Manage all aspects of technical support and customer service for HPLC system components and software. Analyze and rapidly resolve critical customer issues. Assist with complex software set up. Manage and write content for new website. Manage A/R, A/P, and payroll. Supervise office and warehouse staff. Independent Computer Technician Consultant 2000 – 2004 Trained end-users on pc and software. Upgraded software and hardware components for Dell, HP and Lenovo Windows desktops and laptops. Removed viruses and malware. Reformatted hard drives. Chicago Title | Roseland, NJ 2000 – 2006 System Administrator| Help Desk Analyst (contractor 2000 – 2001) Delivered 3rd level software support and implemented hardware and software rollouts that supported 22 states for this Fortune 500 firm. Resolved customer issues and wrote technical documentation. Provided IT support to 15 branch managers.PRIOR PROFESSIONAL EXPERIENCEHelp Desk Analyst - Institute of Management Accountants, Montvale, NJ