Customer Relationship Manager
CurrentNelnet Business Solutions - Nelnet Campus Commerce is a leading provider of campus commerce services (enterprise software solutions) for higher education, including automated billing and payment processing, payment plans, and eCommerce solutions. Manage client relationships at all levels within a portfolio of higher education clients to expand services and revenue. Build relationships, solve business problems, and drive new business.* Manage a portfolio of 46 strategic Higher Education clients, a territory of $10M+ in annual revenue.* Accomplished key business objectives including:Grow existing clients - expand product suite into existing client baseProvide new services to meet client needs, generate net new revenue, as per annual goal Retain at-risk clients, providing superior customer serviceWin back business by maintaining excellent relationships with key university decisionmakers* Manage client relationships as well as internal relationships in order to bring appropriate decision makers and resources to the table to resolve issues and close business* Manage resources to gather project requirements and schedule implementation