-Preform a case creation for patient’s over the phone by gathering their medical background and helping them determine the best route of care and well as updating patients throughout their cases- Balance a high volume of cases, while meeting deadlines for tasks with competing priorities- Display excellent verbal and written communication skills to patients, physicians, and colleagues to ensure each patient’s care is attended to promptly and professionally- Created a training template and resource file for all new Care Coordinators.

Records Specialist I Feb 2016-Dec 2016 - Collected and compiled medical records into an index in order to provide our patients with a second opinion-Communicated with medical offices, hospitals, laboratories, and copy service portals such as Ciox Health, IOD and MRO to obtain patients’ medical records and imaging.-Assisted with new hire trainings and the creation of trainings.-Assisted my teammates by making escalations calls, indexes and case monitoring when my teammates were out of the office

- Worked with various stakeholders to perform outreach events with both English and Spanish speaking populations and provided education regarding vaccines.-Assisted with the development of programs, including HPV outreach and teen health website

Assisted English-speaking and Spanish-speaking customers over the phone and in person.Coordinated operations for two agents with customers coming in and out, managing schedules and personal files. Used specialized American Family Insurance database system to enter clients’ data