Sandy Hepburn Email & Phone Number

Rockville, Maryland

Nashville, Tennessee

• Led Electronic Health Record (EHR) classes using Epic software for Hospital Nurses, Social Workers, Case Managers, and other roles
• Organized fellow trainers and led effort to “work smarter, not harder” as a group by dividing the work of creating outlines for the 20+ classes that were needed before training began and sharing them collectively
• Challenged with four distinct groups with unique needs and documentation requirements, I designed and managed curriculum, and worked with the development team to ensure the product satisfied all four groups’ expectations
• Created quick reference guides for topics identified as needing additional reinforcement
• Demonstrated exceptional presentation and facilitation skills using Adult Learning practices
• Provided individualized user assistance during product launch

Hartford, Connecticut Area

• Led Electronic Health Record classes for Inpatient Nurses and Ancillary staff
• When the absence of key staff threatened the training timeline, I stepped in to develop and deliver train-the-trainer classes, this increased the team’s training capacity by nearly 40%
• When a specialized curriculum was needed after the training program had begun, I assisted in developing and disseminating the new materials to all the training staff
• Provided desk side coaching to hospital staff during product launch
• Created, updated and maintained curriculum and classroom materials for multiple roles

Dartmouth Hitchcock, NH

• Led a variety of classes including Scheduler, Registration, Front Desk and Supervisor
• Participants were frustrated by multiple classes with overlapping curriculum. I devised a solution using Excel to streamline the training, got management buy-in and increased satisfaction for the overall process
• Provided exceptional customer service in class
• Drafted, edited and correlated classroom training materials – lesson plans, agendas and outlines

Greater Los Angeles Area

• Led EHR classes for a variety of hospital and clinic staff – from front desk to physicians
• Solely responsible for organizing and delivering classes to four Hospital Outpatient Departments - Neurophysiology, ECT, Dialysis and Cardiac Device Techs
• Started as a 6-month contract employee. Because of my initiative and quick learning, at the end of the contact I was asked to stay on as a full-time employee
• Worked individually with physicians to customize their experience with the software and increase their competence in using the system
• Developed comprehensive guide for physicians, clinical and front desk staff to most efficiently utilize the messaging component of the software
• Created storyboards and scripts, and also narrated on-line eLearnings

Rockville, MD

• Taught ESOL High School students – High beginners
• Facilitated the Scholastic Read 180 program - Intermediate
• Highly qualified under NCLB

Master'S Degree, Education

Certificate, Technology Internship Program