Sandy K. Email & Phone Number

Calgary, Alberta, Canada

Calgary, Alberta, Canada

Office administration-Temporary 6 mth position• Reception Coverage• Reports • Invoicing current work orders.• All AR/AP, statement of accounts, follow up• Planned service work,• Cost, input and create quotations• Introductory correspondence• Prepare documents• Coordinate appointments

Lethbridge, Alberta, Canada

• All reception coverage as needed from remote office• Reporting (daily, weekly & monthly)• Executed all invoicing related to Accounts Receivable (A/R), prepared payroll, reviewed and approved 75% of supply requisitions and assigned and monitored clerical functions across team to ensure first-rate financial management for the team. All AR/AP, statement of accounts, follow up• Prepared purchase orders and procurement• New hire data and input procedures• Planned service work,• Warranty-coordinated with manufacturer, customer & technician• Cost, input and manage quotations,• Executed daily and weekly forecasting.• Inventory control

Calgary, Alberta

Schedule/small project administration/Office  First point of contact for customers, ensuring delivery of products and services on time and accurately.  Responded to customer questions, complaints, appointment changes and feedback. Issued customer invoices, followed up on unpaid accounts and responded to requests for reconciliation and recalculation. Effectively managed difficult conversations leading to successful and mutually acceptable solutions.  Developed reputation as an efficient service provider with high levels of accuracy.SCHEDULE MAINTENANCE Managed customer calls effectively and efficiently in a fast-paced dispatching center environment. Prepared daily work and run schedules for a variety of technicians, ensuring seamless work and service delivery. Provided and managed warranty work as related to equipment from initial call to completion. Provided continuous monitoring of technicians to manage daily logistics and to ensure immediate resolution where required.  Relayed work orders, messages and information to and from technicians through phone and e mail. Recorded and maintained records of customer requests and other dispatch information to ensure efficient transfer of information between customer and technician. CONTRACT ADMINISTRATION Administered all client contracts including set-up, delivery, ongoing management and renewal. Provided quotes for customer requested parts ensuring accurate and prompt delivery and reconciliation against the contract.  Provided direction to assistant on contract follow-ups associated with late payment or non-payment.  Prepared, reviewed and reported out on customer reports as part of the contract renewal process.

* Customer Service * Residential Project Manager – Coordinate, schedule and complete all residential projects* Company Safety Coordinator – Administration and enforcement of company safety program* Accounts Payable/receivable * Procurement – Purchased all materials required for projects* HR for Field Employees – Hiring of all field employees