Metrics Analyst 2007 - Current for CPT (Client Process Transformation)*Analysis of Sellers Survey including data testing, categorization & classification of comments, consolidation of findings, report development. *Utilize Brio (SQL) queries to generate attainment of metric results, analyze metric data, develop reports to support analysis and identification of business issues.Measurements Analyst 2004-2007 for LLL (Lead, Ledger, Linkage) worldwide Supply Chain project.*Analyze data for worldwide supply chain project linking orders, opportunities and ledger revenue. Decreased unmatched revenue by $3.1 billion.*SME for LLL database creating queries for other organizations. Liason for Ops, Hardware, Software, telemarketing groups as well as Asia Pacific and the Americas.*Troubleshooting and usage support for LLL validation tool

2000 - 2004: Sales Operations support for Central Region Channels organization*Supported business partner marketing team including opportunity management and revenue tracking. Calculated and tracked sales quota and attainment1993 - 2000: Accredited Team Leader for Backlog Customer Support Team1990 - 1993: Customer Support Representative for Ameritech1988 - 1990: Customer Support Representative for Ford1984 - 1988: Customer Support Representative for Finance team, Accounts Receivable*Responsibilities in Customer Support range from Accounts Receivable to Accredited Team Leader for backlog management. Includes all aspects of customer support and fulfillment. Achieved compliance with external audits and accounting standards. Provided leadership to 16 person administrative team. Experience spans Communication, Finance, Automotive, and Education industries.