Sandy Lane Email & Phone Number

Greater San Diego Area

As of January 2016, I've immersed myself more into our business along with my partner/husband, supporting him with our massive growth. We are a full service, janitorial/day porter company that services commercial properties throughout San Diego county. Working in all aspects of the business (i.e., Bookkeeping, HR, sales/marketing/communications, etc.)

Carlsbad

Newly created trial position working for a biotech start-up; responsible for the successful implementation, delivery and execution of HR Programs and Projects. The programs and projects encompassed a broad range of functional disciplines focused on culture strategy, operational excellence and scaling the function for organizational impact. Drafted company-wide communications for all areas of Human Resources. Supervised Administrative Specialist / Reception role.

Carlsbad

Associate Program Manager (Human Resources Administrator) Recruited for a newly created, multi-faceted, dual role in Global Human Resources, serving as the Executive/Personal Assistant to the VP and SVP of GHR, while also responsible for administering various types of employee programs and company events. Responsible for company compliance including mandatory employee trainings and updating/editing of employee handbook and company policies. Wrote all employee program correspondence and posted to company Intranet, while also serving as back up for global and company-wide communications. Served as GHR Business Manager to enhance and streamline overall departmental processes. Supported recruitment efforts. Back-up to HR Generalists by responding to employee inquiries regarding payroll, benefits, training, employee relations, LOA’s, etc. Trained and mentored new employees in GHR. Supervised three concierge employees.• Served as Executive/Personal Assistant to the VP & SVP, while also temporarily supporting the CHRO & CMO.• Handled several ever-changing meeting calendars, arranged domestic and international travel, prepared and processed expense reports, communicated assignments & deadlines to team members on behalf of Executive.• Worked closely with CEO & SVP of GHR for all Executive & Leadership Team meeting needs: negotiated and arranged meeting space, F&B, and assisted with preparing agenda and presentation material.• Extensively trained several Executive Administrative Assistants supporting C-level executives.• Restructured and led independent consultant and vendor contract process including: updating agreements, renewals, rate sheets, coordinating proper security and network authorizations and ensuring on-time payments.• Demonstrated ability with improving and executing internal procedures, resulting in maximum productivity.• Managed employee events and programs budget exceeding $400,000.

Carlsbad

Producer, Special Events (2010-2012) Shared in the management of event planning and execution of PR and marketing activities, with events including: celebrity/VIP attended special events, sales meetings, product launches, trade shows, account visits, in-store events and executive staff meetings. Booked talent, negotiated venue contracts and successfully managed large event budgets. • Implemented an online event registration site simplifying the process for the events team and attendees.• Created and maintained a shared calendar for PGA show to easily schedule and view all show appointments.• Effectively formed a system to sell new golf footwear to the public at the PGA Show; assembled and managed a team to assist with running this section of the booth over a 3-day period, with footwear sales exceeding $200,000.• Organized a company event for 1600 attendees that included festival rides, food, games and entertainment.• Successfully executed major PR activations, involving the handling of all on-site VIP talent and media requests.

Carlsbad

Supervisor, Public Relations (2006-2010) Engaged with the planning of, and establishing PR plans executed against company PR goals. Assisted outside PR Agency with press release and marketing content. Handled media outreach to trade, business and consumer publications. Communicated with talent representatives with the planning of all talent in-studio and radio show placements.• Effectively promoted new golf footwear securing regional and national media coverage at a televised celebrity golf tournament; assembled team and sold footwear to the public generating $100,000+ in sales over a 4-day period. • Stepped in for Director during 8-month leave; managed $1M budget, and supervised one employee and intern.• Successfully secured on-air media coverage and product placements on: The Golf Channel, NBC, CBS, The Price is Right, Modern Family, Entourage, radio, and much more. • Secured coverage in national publications including Golf Digest, GolfWorld, Golfweek, Bloomberg Businessweek.• Implemented a PR database allowing the team to work more efficiently.

Carlsbad

Coordinator, Public Relations (2005-2006) Provided administrative support to Senior Director of PR. Identified speaking opportunities for senior management, product managers and engineering at industry events. Assisted in media planning for calendar year. Managed media outreach for two fashion golf brands. Planned all media events at HQ, as well as at offsite venues around the US.• Liaised with talent representatives and coordinated with talent for all in-studio and radio show placements.• Assisted in managing a $150,000 regional advertising budget, along with a $500,000 equipment sample budget.• Successfully secured product coverage in regional and national publications such as: The Wall Street Journal, Shape, Women’s Health, Sports Illustrated and Kingdom/TMC USA. • Promoted to PR Supervisor after 1 year, becoming responsible for all media coverage on the company’s two fashion golf brands, while successfully managing a $300,000+ budget.

Carlsbad

Coordinator, National Services (2004-2005) Provided administrative support to the Director of National Services. Managed Customer Loyalty Program; responsible for customer surveys and answered all customer letters and communications on behalf of Director. Organized all customer events including customer field visits. Coordinated individual development plans and assisted with updating inside sales compensation and incentive programs. Supported Legal with special projects.• Assisted with the creation of a customer satisfaction survey; reviewed all customer feedback and outlined the areas needed for improvement. This survey allowed the team to work through deficiencies and improve the overall response time, resulting in the company’s first “Customer Loyalty Program” that still exists today.• Successfully coordinated facility workspace and office moves for team of 100+ persons. • Effectively researched customers not selling product at appropriate price points and investigated customers found to have stolen property and communicated findings to Legal.

Carlsbad

Executive Assistant, Global Human Resources (2001-2004) Provided a high level of support to the Sr. V.P. of Global Human Resources. Maintained highly confidential executive files and communicated with Corporate HR on behalf of Sr. VP & CEO regarding executive compensation agreements and long term incentive programs. Liaison between adidas-Group Corporate HR and Sr. V.P. of GHR. • Managed highly confidential long term incentive program and met with each participant regarding personal disbursements and future plan allocations.• Successfully supported the Sr. VP & CEO on special projects and assisted with all leadership meeting content and presentation materials.• Trained and mentored the CEO’s Executive Assistant; providing perspective on the intricacies of the role, and how to carry out and nuance the information she was privy to.• Drafted all company-wide GHR communications and sent on behalf of Sr. VP of GHR & CEO.

Chicago, Il & La Jolla, Ca

Executive Assistant / Senior Secretary (1998-2001)Provided executive level support to the Regional Sales VP of the Financial Business Unit and also supported the financial sales team. Supervised one employee. Worked with corporate general attorney to update all financial sales employee master agreements. Responded to emails and inquiries on behalf of RSVP.• Created and maintained the financial sales department account management database, streamlining the process for the financial sales team.• Successfully organized the 1999, 2000 and 2001 “The Masters” annual sales golf outing in Augusta, Georgia, for qualifying sales representatives’ top clients, creating long-lasting impressions on key customers, ensuring a continued business relationship. • Operated as marketing liaison; coordinated with corporate marketing department and other marketing liaisons around the world, assisting with the execution of new publications and marketing strategies for the global financial sales force.

Lombard, Il

 Managed all aspects of client needs; provided exceptional customer service Responsible for temporary, temporary-to-hire, and permanent placements Goodwill visits to ensure customer and employee satisfaction Processed/witnessed government forms; I-9, W-2, W-4, and W-5  Gained first hand experience with Human Resources / employee related issues  Screened applicants by telephone and conducted interviews for qualified candidates Assisted applicants with preparing their resume and interview preparation as well Quoted client bill rates and employee pay rates; conduct employee reviews Supervised 20 temporary employees

Bedford Park, Il

Customer Care Representative/Administrative Support (1996-1997) Successfully opened up Minneapolis, MN new store: prepared store for opening by handling all account input and ensuring office equipment was up and running.  Handled all customer complaints and requests; personally managed company’s largest accounts  Assisted Service Department in exceeding CSR, as a location, by 5% for Fiscal Year 97’ Accurately compiled statistical data which reduced customer dissatisfaction Provided administrative support to the Service Department maximizing service performance, including back-up administrative support to the General Manager Tracked lost business to determine the company’s deficiencies in meeting customer needs Trained new employees for all departments on the AS400 system

Bedford Park, Il

 Developed procedure reducing new account cycle time by 50% Reduced time and paperwork by consolidating multiple forms into a single document, expediting new account turn-around time Recognized as AS400 system expert, providing telephone and on-site training and assistance to key personnel at various locations plus Corporate Office Provided administrative support to the Sales Department maximizing sales performance, including back-up administrative support to the General Manager Processed payroll deduction for key account, eliminating customer burden Controlled daily bank deposits with access to safe combination

Bedford Park, Il

 Consistently achieved and surpassed, accounts receivable monthly goals Manually tracked incoming moneys on a daily basis Entered new account information in AS400 system

Bedford Park, Il

 Assisted in keying new accounts Performed credit verifications on new accounts Audited C.O.D. accounts Functioned as back-up switchboard operator