- Vetting all applications through social media and the company website- Answering all CS inquiries related to the event- Assisting with Tickets exchange/refund/order

- Receiving orders from Director- Data research from F&B, Label printing, Materials...- Contacting suppliers and building relationships with them to get the best price- Placing orders and Q&A before shipping them off to Canada

- Managing the backend data, client lists, incoming inquiries through all channels- Managing all social media channels - Reporting any alert cases to the team for a solution

- In charge of finding land owners & locations for cooperation purposes- Responsible for organising all things related to logistics for imported & exported goods from Europe, Asia into Vietnam & vice versa- Established relationship & communication with logistics companies, transportation companies to ensure project runs smoothly with no complication from Customs & traffic in Vietnam- Managed warehouse stock & executed procedures for every check in/out to ensure all items are secured & well-maintained.- Served as a central point for the Director & represented him to contact all local vendors for sourcing equipments & employees- Managed day-to-day sales of the amusement parks & all Customer service related enquiries- Managed all Birthday enquiries from meeting the customers to executing all their requirements to the kitchen team- Ensured all items are ordered on a regular basis- Translated documents from Vietnamese to English for the Director when needed- Responsible for all printing related matters from Banners, business card, flyers...- In charge of sourcing skilled technicians from overseas, organised their accommodation from airport pickup, hotels, food allowance, airport see-off...- Monitored the progress of the projects & reported directly to the Director

• Recruited IT Outsourcing Agency to cut cost for a full-time IT position • Organised Christmas, Year End lunch for the company• Carried out staff appraisals, managed staff performance • Managed all business enquiries via phone, email, and multimedia• Reviewed staffing levels to ensure that operational needs can be met• Ordered and maintained office supplies• Assisted with the preparation and submissions of expenses for Directors• Handled all immigration services such as Visa, Work Permit, TRC for directors and expat clients• Handled all leasing contracts (creating invoice, sending invoice, making sure tenants pay on time...)

• Replied to all customers’ emails within 24h timeline• Assisted customers on Live Chat or over the phone• Processed & managed orders from internal system to ensure a successful delivery• Set up items on Inventory & online Uploading product images/description/size chart online via Magento• Contacted courier to get delivery update or file a complaint if goods cannot be located• Ensured all pre-order productions were going smoothly as plan to meet the deadline on web notes• Submitted monthly report from various flat form (websites, Facebook page, eBay) to the Managing team in Melbourne

• Translated tour programs from English-Vietnamese & vice versa• Reached out to other businesses to provide sales opportunities to potential travelers• Controlled budget and expenses for admin expenses• Organised travel plans for the director & annual trip for employees• Provided weekly report to the Director Board• Provided immigration services including Visa & Work Permit