Sandy A. Luna

Sandy A. Luna Email and Phone Number

Customer Experience Leader | Expert in Operations & Strategy | Content & Community Management | Team Leadership & Development | Cross-functional Collaboration | BPO & Vendor Relations @ Paramount
Sandy A. Luna's Location
New York, New York, United States, United States
Sandy A. Luna's Contact Details

Sandy A. Luna personal email

n/a
About Sandy A. Luna

Experienced Customer Experience Director with a demonstrated history of leading operations, strategy, and community management in global media and tech industries. Skilled in building high-performing teams, enhancing customer journeys, and streamlining processes. I thrive in creating customer-first experiences through cross-functional collaboration and strategic planning, with a focus on delivering exceptional experiences across diverse markets. Passionate about leveraging technology and innovative approaches to drive customer satisfaction and operational excellence.

Sandy A. Luna's Current Company Details
Paramount

Paramount

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Customer Experience Leader | Expert in Operations & Strategy | Content & Community Management | Team Leadership & Development | Cross-functional Collaboration | BPO & Vendor Relations
Sandy A. Luna Work Experience Details
  • Paramount
    Director Customer Experience
    Paramount Mar 2022 - Present
    Greater New York City Area
    Director of Customer Experience at Paramount Global, overseeing customer experience operations for multiple territories including primary purview of Latin America and Brazil for the Paramount+ product. Responsible for driving customer satisfaction and engagement, managing customer support teams, vendor relations, and collaborating cross-functionally to enhance user experience. Leading initiatives to improve service delivery, address customer needs, and optimize processes for Spanish and Portuguese-speaking audiences.
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  • Paramount
    Senior Manager
    Paramount Nov 2007 - Mar 2022
    Greater New York City Area
    Senior Manager of Operations & Customer Service at Viacom/CBS (MTV Networks), overseeing customer and technical support, safety, and content moderation teams for multiple Viacom brands. Managed customer experience for platforms like MTV, VH1, BET, Nickelodeon, Noggin, Nick apps and websites, and over 30 games. Led cross-functional teams to create and maintain procedures, handle high-priority escalations, and ensure efficient service delivery across global operations. Focused on optimizing customer service operations and enhancing user experience.
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  • Idt Corporation
    Director - Strategy & Content / Community Management
    Idt Corporation Aug 2006 - Oct 2007
    Newark, New Jersey, United States
    Director of Strategy, Content, and Community Management at IDT Corporation (Internet Mobile Group). Led strategic initiatives for community growth and content management, overseeing teams responsible for customer support, user moderation, and community engagement. Developed and implemented strategies to enhance user experience, increase platform engagement, and optimize content operations. Collaborated with cross-functional teams to create effective workflows and drive product improvements, ensuring alignment with company goals and audience needs.
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Sandy A. Luna Skills

Facebook Digital Media Social Media Blogging Management Digital Strategy Entrepreneurship Strategy Content Strategy New Media Marketing Community Management Digital Marketing Advertising Content Management Copywriting Creative Direction Creative Writing Editing Email Marketing Film Integrated Marketing Marketing Communications Media Relations Mobile Devices Music Online Advertising Product Development Public Relations Publicity Publishing Social Networking Social Media Marketing Television User Experience Web 2.0 Web Development Wordpress Entertainment Art Direction

Frequently Asked Questions about Sandy A. Luna

What company does Sandy A. Luna work for?

Sandy A. Luna works for Paramount

What is Sandy A. Luna's role at the current company?

Sandy A. Luna's current role is Customer Experience Leader | Expert in Operations & Strategy | Content & Community Management | Team Leadership & Development | Cross-functional Collaboration | BPO & Vendor Relations.

What is Sandy A. Luna's email address?

Sandy A. Luna's email address is sl****@****ems.com

What skills is Sandy A. Luna known for?

Sandy A. Luna has skills like Facebook, Digital Media, Social Media, Blogging, Management, Digital Strategy, Entrepreneurship, Strategy, Content Strategy, New Media, Marketing, Community Management.

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