Sandy Wolfe Email & Phone Number

White Marsh, Maryland, United States

• Interprets, evaluates, and resolves complex administrative and patient account issues
• Assists with identifying and escalating payer issues in a timely manner
• Processes and completes the daily workload of claims assigned, reporting backlogs as identified
• Identifies registration errors and flags accounts using the error tracking process

Rosedale, MD

• Oversee the daily operations of a 30+ seat call center
• Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards and expectations
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Conducted annual performance reviews for all staff within the operations department
• Payroll processing and timekeeping

Rosedale, Maryland

• Oversee the daily operations of a 30+ seat call center
• Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards and expectations
• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer
• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures
• Conducted annual performance reviews for all staff within the operations department
• Payroll processing and timekeeping

• Provided prompt and courteous customer service in a fast-paced call center setting
• Performed data entry documenting personal information
• Proven competency of dealing with customers and clients, assisting them with orders and answering their questions regarding products and services offered
• Competency of cross-selling products and services
• Exercised strong interpersonal communications skills with customers and department personnel
• Handled a high influx of inbound calls with a positive, cooperative and energetic tone

• Answered all incoming telephone calls and assisted customers in scheduling appointments, checking order status and other optical related questions
• Performed all clerical office work such as filing, inbound and outbound calling as well as preparing and submitting insurance forms with appropriate medical coding
• Was in direct contact with multiple optical insurance companies to file reimbursement claims and verify benefit coverage and eligibility
• Performed follow-up services, such as fixing broken frames, replacing broken or missing parts and adjusting and refitting glasses
• Heated, shaped and bent plastic and metal frames to adjust eyeglasses to fit clients
• Assisted clients' in selecting frames according to style and color, coordinated frames withfacial and eye measurements and optical prescription

Nursing Education

Diploma, General Studies

Cna Certification, Nursing Education