Sandy Wolfe Email and Phone Number
columbia, maryland, united states
Sandy Wolfe's Location
Rosedale, Maryland, United States, United States
Sandy Wolfe's Contact Details
Sandy Wolfe work email
- Valid
- Valid
- Valid
- Valid
Sandy Wolfe personal email
n/a
About Sandy Wolfe
High energy, results oriented professional with over twelve years of supervisory, operations management and customer service experience. Proven ability to motivate employees to achieve optimum performance levels
Sandy Wolfe's Current Company Details
Medstar Health
View
Patient Accounts Specialist I- NRN Ambulatory at MedStar Health
columbia, maryland, united states
- Website:
- medstarhealth.org
- Employees:
- 5049
Sandy Wolfe Work Experience Details
-
Patient Accounts Specialist I- Nrn Ambulatory At Medstar HealthMedstar Health Dec 2021 - PresentWhite Marsh, Maryland, United States• Interprets, evaluates, and resolves complex administrative and patient account issues • Assists with identifying and escalating payer issues in a timely manner• Processes and completes the daily workload of claims assigned, reporting backlogs as identified• Identifies registration errors and flags accounts using the error tracking process
-
Operations ManagerEndicott Comm Inc. Jul 2015 - Jun 2021Rosedale, Md• Oversee the daily operations of a 30+ seat call center• Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards and expectations• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures• Conducted annual performance reviews for all staff within the operations department• Payroll processing and timekeeping• Maintain high call center standards such as optimal service levels, efficient occupancy percentages and minimal abandons• Adhere to strict quality assurance programs and adherence to meet predetermined KPI• Maintain an excellent working relationship with all clients and personnel• Ensure client satisfaction through effective communication and relationship building• Promoted a positive and professional work environment• High level proficiency with Microsoft Word, Outlook and Excel• Extensive practical knowledge of all prominent call center operations• Diplomatically resolve customer complaints and diffuse tension to ensure customer retention• Accepted assignments with an open, cooperative, positive and team-oriented attitude• Effectively managed and stayed on location for up to 96 hours on multiple occasions due to weather emergencies -
Operations Manager/ Assistant General ManagerSignius Communications Jan 2008 - Jul 2015Rosedale, Maryland• Oversee the daily operations of a 30+ seat call center• Lead, direct and manage inbound site operations to ensure that the operations staff executes service agreements at, or above the customer's standards and expectations• Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer• Address all employee performance problems promptly and directly in accordance with company personnel policies and procedures• Conducted annual performance reviews for all staff within the operations department• Payroll processing and timekeeping• Maintain high call center standards such as optimal service levels, efficient occupancy percentages and minimal abandons• Adhere to strict quality assurance programs and adherence to meet predetermined KPI• Maintain an excellent working relationship with all clients and personnel• Ensure client satisfaction through effective communication and relationship building• Promoted a positive and professional work environment• High level proficiency with Microsoft Word, Outlook and Excel• Extensive practical knowledge of all prominent call center operations• Diplomatically resolve customer complaints and diffuse tension to ensure customer retention• Accepted assignments with an open, cooperative, positive and team-oriented attitude• Effectively managed and stayed on location for up to 96 hours on multiple occasions due to weather emergencies
-
Customer Service Representative, Inbound Call CenterSignius Communications An Answernet Company Jan 2003 - Aug 2003• Provided prompt and courteous customer service in a fast-paced call center setting• Performed data entry documenting personal information• Proven competency of dealing with customers and clients, assisting them with orders and answering their questions regarding products and services offered• Competency of cross-selling products and services• Exercised strong interpersonal communications skills with customers and department personnel• Handled a high influx of inbound calls with a positive, cooperative and energetic tone• Utilized multiple call center support applications to efficiently assist customers and agents
-
ReceptionistUnited Optical Sep 1999 - Aug 2002• Answered all incoming telephone calls and assisted customers in scheduling appointments, checking order status and other optical related questions• Performed all clerical office work such as filing, inbound and outbound calling as well as preparing and submitting insurance forms with appropriate medical coding• Was in direct contact with multiple optical insurance companies to file reimbursement claims and verify benefit coverage and eligibility • Performed follow-up services, such as fixing broken frames, replacing broken or missing parts and adjusting and refitting glasses • Heated, shaped and bent plastic and metal frames to adjust eyeglasses to fit clients• Assisted clients' in selecting frames according to style and color, coordinated frames withfacial and eye measurements and optical prescription • Instructed clients in adapting to wearing and caring for eyeglasses and contact lenses
Sandy Wolfe Skills
Customer Satisfaction
Call Centers
Customer Service
Customer Experience
Management
Team Building
Customer Retention
Crm
Leadership
Account Management
Telecommunications
Call Center
Operations Management
Contact Centers
Outlook
Microsoft Excel
Training
Team Leadership
Sales Management
Employee Training
Human Resources
Software Documentation
Payroll
Data Entry
Microsoft Word
Microsoft Office
Telemarketing
Sales
Sales Operations
Workforce Management
Process Improvement
Vendor Management
Networking
Direct Sales
Outsourcing
Lead Generation
Recruiting
Ivr
Salesforce.com
Call Center Development
Time Management
Sales Process
Bpo
Team Management
Budgets
Troubleshooting
Analysis
Forecasting
Coaching
Contract Negotiation
Sandy Wolfe Education Details
-
Community College Of Baltimore CountyNursing Education -
Chesapeake Senior High SchoolGeneral Studies
-
Sollers Point Technical High SchoolNursing Education
Frequently Asked Questions about Sandy Wolfe
What company does Sandy Wolfe work for?
Sandy Wolfe works for Medstar Health
What is Sandy Wolfe's role at the current company?
Sandy Wolfe's current role is Patient Accounts Specialist I- NRN Ambulatory at MedStar Health.
What is Sandy Wolfe's email address?
Sandy Wolfe's email address is sw****@****ter.org
What schools did Sandy Wolfe attend?
Sandy Wolfe attended Community College Of Baltimore County, Chesapeake Senior High School, Sollers Point Technical High School.
What skills is Sandy Wolfe known for?
Sandy Wolfe has skills like Customer Satisfaction, Call Centers, Customer Service, Customer Experience, Management, Team Building, Customer Retention, Crm, Leadership, Account Management, Telecommunications, Call Center.
Who are Sandy Wolfe's colleagues?
Sandy Wolfe's colleagues are Apresha Watkins, Hania Habeeb, Md, Ms, Facep, Angie Gardiner Murray, Howard Freeland, Sharnice Foster, Kathy Senger, June Williams.
Not the Sandy Wolfe you were looking for?
-
10gmail.com, hotmail.com, hotmail.com, aol.com, aol.com, gmail.com, yahoo.com, yahoo.com, blackplanet.com, gardenridge.com -
Sandy Wolfe
Senior Vice President Loan Operations At Boundary Waters BankGreater Minneapolis-St. Paul Area1mybwbank.com -
1atlanticbay.com -
2insaf.pk, verizon.net -
Free Chrome Extension
Find emails, phones & company data instantly
Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Aero Online
Your AI prospecting assistant
Select data to include:
Total price:
$0.00
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial