Investors Group Financial Services Inc.

• Responsible for development, cost containment and growth of annual operating budget ($3 million) • Managed all aspects of compliance as it related to the Food and Beverage department (staff cafeteria, restaurant, bar, gaming floor) including AGCO, municipal, provincial, federal policies and procedures• Maintained a clean and safe work environment. Complied with safety procedures including use of required safety equipment and identified unsafe practices or conditions• Promoted and maintained the highest degree of integrity and the highest caliber of customer service with respect to all aspects of business including procurement and supply chain management• Identified and managed projects including development of internal policies, procedures and regulations while ensuring operational requirements were adhered to or enhanced• Managed and developed an effective staff and supervisory team to meet and exceed performance expectations by establishing and maintaining a positive work environment with effective employee relations• Implemented employee training, performance appraisal and corrective counselling• Maintained general awareness of gaming operation at all times and comply with security policies and procedures in order to secure company assets• Evaluated operational efficiencies, made recommendations via business case and capital request for changes to back of house and front of house operations• Successfully co-chaired yearly Federated Health campaign exceeding targets year over year

• Responsible for the operation of a high volume restaurant – $3 million yearly• Accountable for construction, development and growth of brand in marketplace• Responsible for hiring, training and developing a team that consisted of 3 managers, 5 key employees, and 58 staff• Built relationships with vendors and staff and continually developed a successful team that was aligned with the Outback Steakhouse Principles and Beliefs• Implemented as well as maintained operational standards and controls to maximize margin strength• Responsible for the development of fiscal operating and marketing budgets• Implemented strategies that would increase brand awareness and grow market share• Executed local store marketing through a “grassroots marketing” approach• Use financial and quantitative information to effectively manage profit and loss statements• Achieved a five year unit growth of 2.3%