Sandy Martindale Email & Phone Number

Lafayette, Indiana Area

• Image, install and troubleshoot hardware, software, printers, drivers, peripheral PC components, projectors, document cameras, interactive whiteboards and Cisco phones • Repair laptops, desktops and Chromebooks • Maintain hardware inventory • Active Directory –unlock accounts, reset passwords, enable/disable accounts • Resolve issues with Google Drive and Google Suite • Set up audio and projector for meetings • Resolve network connectivity issues • Support Windows 10 • Develop instructional booklets for using technological devices • Create and maintain problem resolution documentation via Spiceworks/Incident IQ

Lebanon

• Delegate tickets to assigned staff and ensure work completion• Trained co-worker as a help desk backup • Develop and maintain help desk coordinator procedural documentation• Provide remote/phone technical support for end users• Work with contracted companies to ensure resolution for phone/copier issues• Support Windows 7 and Windows 10• Active Directory – copy existing profiles, add users, unlock accounts and reset passwords• Resolve issues with Microsoft Office 365 Excel, Outlook, PowerPoint and Word• Walk users through technical procedures• Track weekly tickets to identify repeating patterns and discuss resolutions with manager

Lebanon, In

• Configured, installed and troubleshoot hardware, software, printers, RF scanners and Cisco phones• Resolved network connectivity issues• Set up audio and projector for meetings • Active Directory – copied existing profiles, added users, unlocked accounts and reset passwords• Deployed backup and other software via PDQ to client PCs• Resolved issues with Microsoft Office 365 Excel, Outlook, PowerPoint and Word• Supported Windows XP and Windows 7• Developed several procedural documents• Supported Helpdesk functions and document tickets in Mouse Tracks program• Provided end user support and resolve issues on-site or remotely via TightVNC• Organized storage room according to devices and cables. Implemented labeling system

Sheridan, In

• Configured, installed, and troubleshoot hardware, software, printers, drivers, ShoreTel IP phones, imaging devices, docking stations and peripheral PC components • Configured, installed and troubleshoot end user network connectivity and equipment• Provided end user support and resolved issues on-site, by phone or by utilizing remote administration tools• Resolved issues with Microsoft Office Excel, Outlook, PowerPoint, SharePoint and Word• Created and maintained problem resolution documentation via BMC Track-It helpdesk program• Connected mobile devices to company email and calendar• Active Directory – add/move/delete users, add/remove groups, unlock accounts and reset passwords• Supported Windows 7, Windows 8.1 and Mac OS X El Capitan• Developed instructional booklets for LifeSize Cloud Video Conferencing• Walked groups through utilizing video conferencing devices

West Lafayette, In

• Installed Windows 7 on several PCs, networked printers and removed malware• Improved network security by changing router configurations • Migrated old server data to new server • Set up a backup system

• Developed a Receiving Department Instruction Manual • Reduced time to process Bill of Lading by developing customer vendor list template• Received and processed parts in AS400 system• Assisted team leader with inventory tracking and updating system• Assembled gears

Lafayette, In

• Developed training packet, trained new hires, improved training program and reduced training time by 50%• Proofread, corrected and revised standardized operating procedure manuals• Resolved sporadic printer issues for assembly line• Assisted Parts Department in maintaining inventory and delivering parts • Assisted Quality Control Department with auditing

Associate’S Degree, Computer Information Technology, Specialty In Cisco Network Engineering, 3.4/4.0

Activities and Societies: Member of Association for Computing Machinery national chapter and local chapter.

Technical Certificate, Pc Support And Administration, 3.4/4.0

Bachelor’S Degree, Business Administration. Minor In Marketing., 3.8/4.0