Sandy Martindale Email & Phone Number

Lafayette, Indiana Area

• Image, install and troubleshoot hardware, software, printers, drivers, peripheral PC components, projectors, document cameras, interactive whiteboards and Cisco phones
• Repair laptops, desktops and Chromebooks
• Maintain hardware inventory
• Active Directory –unlock accounts, reset passwords, enable/disable accounts
• Resolve issues with Google Drive and Google Suite
• Set up audio and projector for meetings

Lebanon

• Delegate tickets to assigned staff and ensure work completion
• Trained co-worker as a help desk backup
• Develop and maintain help desk coordinator procedural documentation
• Provide remote/phone technical support for end users
• Work with contracted companies to ensure resolution for phone/copier issues
• Support Windows 7 and Windows 10

Lebanon, IN

• Configured, installed and troubleshoot hardware, software, printers, RF scanners and Cisco phones
• Resolved network connectivity issues
• Set up audio and projector for meetings
• Active Directory – copied existing profiles, added users, unlocked accounts and reset passwords
• Deployed backup and other software via PDQ to client PCs
• Resolved issues with Microsoft Office 365 Excel, Outlook, PowerPoint and Word

Sheridan, IN

• Configured, installed, and troubleshoot hardware, software, printers, drivers, ShoreTel IP phones, imaging devices, docking stations and peripheral PC components
• Configured, installed and troubleshoot end user network connectivity and equipment
• Provided end user support and resolved issues on-site, by phone or by utilizing remote administration tools
• Resolved issues with Microsoft Office Excel, Outlook, PowerPoint, SharePoint and Word
• Created and maintained problem resolution documentation via BMC Track-It helpdesk program
• Connected mobile devices to company email and calendar

West Lafayette, IN

• Installed Windows 7 on several PCs, networked printers and removed malware
• Improved network security by changing router configurations
• Migrated old server data to new server
• Set up a backup system

• Developed a Receiving Department Instruction Manual
• Reduced time to process Bill of Lading by developing customer vendor list template
• Received and processed parts in AS400 system
• Assisted team leader with inventory tracking and updating system
• Assembled gears

Lafayette, IN

• Developed training packet, trained new hires, improved training program and reduced training time by 50%
• Proofread, corrected and revised standardized operating procedure manuals
• Resolved sporadic printer issues for assembly line
• Assisted Parts Department in maintaining inventory and delivering parts
• Assisted Quality Control Department with auditing

Associate’S Degree, Computer Information Technology, Specialty In Cisco Network Engineering, 3.4/4.0

Activities and Societies: Member of Association for Computing Machinery national chapter and local chapter.

Technical Certificate, Pc Support And Administration, 3.4/4.0

Bachelor’S Degree, Business Administration. Minor In Marketing., 3.8/4.0