Sandy Mcelfresh Email & Phone Number

Passionate IT program/project leader with 15+ years of technology experience, driving value by meeting committed deliverables and business goals through building relationships, developing detailed project plans, and managing scope and expectations. Proven ability to meet tight deadlines and budgets by realizing business strategy and collaborating with all levels of the organization to get results.Skilled at project planning, problem solving, mitigating risk, managing issues and stakeholder communication. Drive projects of all sizes, budgets, and complexity while enhancing PMO process through polling clients during lesson learned feedback.Enjoy making an impact to the bottom line through cost savings ideas and enhancing customer experiences. Experience working in finance, retail, healthcare, and telecommunications. Peers and clients describe me as one who has high standards while ensuring team support for overall success; and who digs into the details, helps assess the situation, moves barriers and enables the team to succeed.Core Competencies:• Program Management• Global Matrix Team Leadership• Relationship Management• Technology Delivery& Execution• Stakeholder Communication• Risk & Issues Mitigation• Telecommunications and Call CentersProfessional Certifications:*PMI - Project Management Professional (PMP)*Scrum Alliance - Certified Scrum Master (CSM)*Avaya Certified Specialist (ACS) - IPT Implementation*TIA-Convergence Technologies Professional (CTP) certificationSpecialties: Technical Project Management, Network Services and Convergence (Voice/Video/Data), Project Reporting, Relationship Building, Requirements Gathering, Technical Training, Avaya.

Listed skills include Vendor Management, Telecommunications, Project Management, Voip, and 39 others.