Sandy Newkirk Email & Phone Number

Orlando, Florida, United States

• Execute client services for recreational based company Thousand Trails.• Resolve complex membership concerns on accounts related to membership contracts, billing, and reservaIons.• IdenIfy prospects for membership and move prospects through sales cycle, communicate as customer advocate.• Manage and track sales pipeline in Salesforce CRM.

Green Cove Springs, Florida, United States

• Self-employed freelance Documentation/Project Manager and Customer Service.• Lead project research for podcasts, videos, products, and affiliates.• Gatekeeper of managed community; completed onboarding/o^oarding and administered Q&A sessions in Facebook Groups.• Delivered resoluIon management among community members interests.

Princeton, New Jersey, United States

• Delivered complex document management deliverables relating to FISMA / NIST 800 53 / Fed RAMP. • Developed Procedures (SOP’s) and Test plans for NIST based Control families.• Guided C-level executives through risks concerning implementation gaps.• Conducted workshops in the development of Business Impact Assessments.• Steered efforts concerning Contingency Planning, Lead trainer for Procedures, Plans and Test Plans.

Princeton, New Jersey, United States

• Managed and enforced company policies and procedures to comply with regulatory GxP and ethical compliance regulations including 21 CFR Part 11 electronic records and signatures.• Documented and managed metrics on asset status, risks, and qualifications, on Pharma contracts .• Developed and implemented standard operating procedures (SOP’s) to align with corporate and regulatory requirements.• Conducted quality reviews on device qualifications and system validations IQ/OQ (e.g. 21 CFR 11, GAMP 5). • Managed deviations and exceptions through to remediation.• Organized and delegated workflows to team.

Princeton, New Jersey, United States

• Directed remote operations and Rest of World billing (A/R) for North America, AsiaPac, and LatAm regions.• Collaborated with external customer contract management teams and customer finance teams globally to ensure efficiency.• Assisted in financial and office support, database management and preparation of finance reports while ensuring accuracy.

Hamilton, Nj

• Acted as a Listing and/or Buyer’s Agent by representing sellers and buyers through showings, negotiations, and changing market conditions when home selling and/or buying.• Prepared and reviewed contracts, compliance, and other real estate documents for transactions.• Created MLS listing, shot and curated photography, designed marketing materials, installed lockbox and signage.

Princeton, New Jersey, United States

• Document, manage, execute and track changes to hardware inventory (ITAM) for over 2000 worldwide network devices and telco circuits. • Managed $2M hardware maintenance contract.• Conduct quality reviews on device qualifications (21 CFR 11).• Responsible for managing compliance documentation of network hardware configurations using Cisco Works. • Managed desktop/server software compliance and license management.• Analyzed software management reports for compliance, purchase recommendations and cost savings/avoidance initiatives. • Coordinated procurement process for desktop and server software licenses with Business clients. • Facilitated software maintenance renewals with Business owners, Sourcing, and external reseller and vendors.

Princeton, New Jersey, United States

• Responsible for answering 20-30 client calls a day regarding problems and questions on the use of SAP based computing systems and resources.• Resolved approximately 75% of incoming calls, documented and logged calls with resolution or disposition for additional handling.• Assisted other analysts as required to resolve more complex problems. • Facilitated classes and provided one on one training for key clients.