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Sandy Newpher is listed as Workforce Management at Prime Therapeutics, a company with 3535 employees, based in Tallmadge, Ohio, United States. AeroLeads shows a matched LinkedIn profile for Sandy Newpher.
Sandy Newpher previously worked as Workforce Management at Homesite Insurance and Administrative Assistant at Homesite Insurance. Sandy Newpher studied at Cuyahoga Falls High School.
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With over three years of experience as a Workforce Management Analyst at Homesite Insurance, I have successfully monitored, scheduled, and reported on daily agent activities, ensuring optimal service levels and customer satisfaction. I have leveraged my strong knowledge of NICE IEX, Intraday, and Microsoft tools to create efficient and accurate schedules, generate reports, and send alerts to management and sales/service teams.In addition, I have over 20 years of experience in administrative and customer service roles, where I have developed my skills in business process improvement, problem solving, and queue management. I have provided support to various departments, resolved routine and complex issues, and enhanced office operations and security. I am passionate about delivering high-quality service and improving business outcomes with my workforce management expertise.
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A career timeline built from the work history available for this profile.
United States
Intraday monitoring, Real-time adherence, Attendance updating, Real-time reporting for SL and staffing, Monitoring Queues within Amazon Connect, Updating Schedules in IEX, Real-time ticket updates on staffing
Akron, Ohio, United States
Monitor daily agent activities and update agent adherence, Scheduling trainings and meetings, Attendance reporting, Agent skilling, special accommodations, RTA monitoring. Strong Knowledge with NICE IEX, Intraday, and Microsoft. Call center experience
United States
Security monitoring, Badge processing, Manage stock invoices and stock inventory, HR support, Welcome guess/visitors, Office cleanliness, Organize manager lunches/team meetings, and Conference room bookings,
Akron, Ohio, United States
Manage front desk, HR Support, Direct sales and service office assistant, Customer service support
Other employees you can reach at primetherapeutics.com. View company contacts for 3535 employees →
Jennifer Moebeck
Colleague at Prime Therapeutics
Greater Minneapolis-St. Paul Area, United States
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Dawn Ballantine
Colleague at Prime Therapeutics
Hugo, Minnesota, United States, United States
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WO
Wendy Ott
Colleague at Prime Therapeutics
Minneapolis, Minnesota, United States, United States
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JW
Jeffrey Winstead
Colleague at Prime Therapeutics
St Paul, Minnesota, United States, United States
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SV
Sandeep Verma
Colleague at Prime Therapeutics
Betul, Madhya Pradesh, India, India
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BC
Betzaida Cruz
Colleague at Prime Therapeutics
Deltona, Florida, United States, United States
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TD
Taylor Daul, Pharmd
Colleague at Prime Therapeutics
Rogers, Minnesota, United States, United States
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RC
Rachel Cameron
Colleague at Prime Therapeutics
Osseo, Minnesota, United States, United States
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SB
Subhash Bhosale
Colleague at Prime Therapeutics
Mumbai, Maharashtra, India, India
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N(
Nadine (Conrad) Hogan, Rp®
Colleague at Prime Therapeutics
Stillwater, Minnesota, United States, United States
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Quick answers generated from the profile data available on this page.
Sandy Newpher works for Prime Therapeutics.
Sandy Newpher is listed as Workforce Management at Prime Therapeutics.
Sandy Newpher is based in Tallmadge, Ohio, United States while working with Prime Therapeutics.
Sandy Newpher has worked for Prime Therapeutics, Homesite Insurance, and Liberty Mutual Insurance.
Sandy Newpher's colleagues at Prime Therapeutics include Jennifer Moebeck, Dawn Ballantine, Wendy Ott, Jeffrey Winstead, and Sandeep Verma.
You can use AeroLeads to view verified contact signals for Sandy Newpher at Prime Therapeutics, including work email, phone, and LinkedIn data when available.
Sandy Newpher studied at Cuyahoga Falls High School.
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