Sandy O'Kane Email & Phone Number

Chicago, IL, US

Board President for Chamber of Commerce. Lead 20+ board members and staff to develop roadmap, strategies and goals. Oversaw merger of chambers driving financial and workload efficiencies while championing businesses and the community.

Owner of Winnie Cooper Boutique. Curator of apparel, footwear and accessory styles for women. Promoter of products and events. President Board of Directors Chamber of Commerce

New York, New York, US

• Transaction Services North America Implementation HeadLead the North America treasury services product implementation discipline for complex, global Fortune 500 banking clients. Managed team of 150 tasked with.
• Increased client satisfaction through process improvement, post implementation feedback and internal partner feedback. Maintained the highest client satisfaction level.
• Developed the best practice model globally for controls incorporating new regulations and reducing company and client risk. Installed model that enabled successful passing of internal and regulators reviews. Drove CRM.
• Installed performance scorecard creating standardization of staff expectations. Improved regional metrics performance by 35%. Created business scorecard to monitor team performance and drive improvements.
• Implemented improved “go-live” process increasing revenue realization time by 25 days and reducing pain points for client and staff.

New York, New York, US

• Director Global Implementation Commercial Cards, 2008 - 2011Managed implementation and training discipline for Global Commercial Card products. Transitioned most complex Fortune 500 client programs. Managed 50 staff.
• Assembled and facilitated a reengineering team across functions to increase efficiency and improve the sales to revenue timeframe by 30 days.
• Installed 11 improvements utilizing process mapping, roles and responsibility matrices and accountability agreements resulting in a resource repurposing of 20%.
• Developed continuous process improvement through post implementation reviews, client surveys and internal partnerships. Drove global reengineering to align with client expectations for consistent experience in all.
• Installed process improvements for client training delivery through self-service web courses. Decreased travel expenses while increasing client-training hours.
• Managed new market expansion of 20 countries incorporating standard template of process, tools and client management methodologies. Utilized local resources to bring regulatory, legal and cultural enhancements.

New York, NY, US

• Emerging Payments Implementation HeadManaged North American staff of 50 implementing electronic payment services to large and medium market corporate and public sector clients. Incorporated new products and acquired.
• Created small market product offering with functional partners beating goal of new clients live
• Expanded staff and processes to standardize client experience for new products.
• Implemented the largest state program by deadline with client accolades.
• Implemented the first blood plasma prepaid card program. Sought out product knowledge from internal, association and client workshops.

US

Regional Commercial Card Manager Account ManagementManaged North America regional team and portfolio of commercial card programs. Promoted revenue growth through organic transaction expansion and product cross sell. Led team of 5 account managers to grow client portfolio and relationships. Respond to RFP and drive contract renewal. Managed United States.

US

Manager Product ImplementationDeveloped new receivables management platform for online retail B2C products. Designed and installed onboarding process for new business. Collaborated with technology to enhance client experience and improved user model. Converted platform flows to offer a commercial product offering.