Sandy O'Keefe Email & Phone Number

I have re-joined Futura Language Professionals as the Program Manager, I had previously been a part of the leadership team for 13 years.

• Represent the Futura brand as the principal customer service representative, managing over 125 schools and over 1,250 families. • Foster strong relationships with high level administrators and community organizations, acting as the primary point person for the communication between our leadership team.• Achieved a 95% satisfaction rate among families and school organizations by providing outstanding customer service with quick problem solving.• Develop robust multifaceted marketing strategies including face-to-face sales, cold calling, and electronic promotions such as fliers and newsletters. • Craft all design concepts for each of Futura’s course offerings 3 times per year-- graphics, marketing slogans and email campaigns. • Establish and grow social media presence by utilizing Instagram and Facebook business platforms.• Project and evaluate growth and improvement strategies by providing comprehensive financial reports to the CEO.• Manage the invoicing, accounts receivable and payable processes for approximately 175 classes 3 times a year.

Brookfield, Wi

• Functioned as the dedicated representative for two broker owners and approximately 20 licensed real estate agents.• Managed systems and databases for sellers, buyers, and administration and maintained property listings and handled all client correspondences. • Designed and distributed outbound print marketing materials and advertisements to promote new properties.• Followed up with lenders and title companies to ensure all documentation was received by the closing date.

Waukesha, Wisconsin, United States

• Marketed, managed and maintained active listings• Developed comparable market analysis reports for properties• Represented buyers in locating and negotiating an interest in residential real estate properties

Madison, Wisconsin, United States

• Prepared and organized two classrooms for National Accreditation Certification.• Designed and instructed monthly lesson plans focused on specific themes, while teaching social and basic academic skills.• Composed monthly newsletters to inform parents of upcoming events in the center and community • Consulted with parents in regard to family life issues., involving community agencies focus on family involvement.