Sandy Palma Email & Phone Number

Dallas, Texas, United States

Support two Global Vice Presidents and Inbound Customer Experience Team.

Richardson, Texas

*Planned and onsite management of domestic meetings for groups of <225 and international incentive trips of >600 corporate personnel and Lennox dealers including, but not limited to, function space management, food & beverage, audiovisual, and hotel room block management *Managed registration for 16 annual corporate and dealer meetings and events*Extensive communication with Lennox dealers *Website design using Cvent Event Management*Supported C-Level Executive and Sr. Manager including calendar management, expense management using Concur and special projects, as neededAccomplishments: Improved overall appearance of registration websites, excelled in teamwork by being very available, accessible and while onsite helping out at all levels, and being nominated by Lennox District Managers for the annual Outstanding Customer Service Award.

Dallas, Texas

*Planned and executed domestic meetings for corporate clients, government and associations including registration, function space management, food and beverage, audio visual and hotel room block management. *Created and managed detailed budgets to include all elements related to each specific meeting.*Sourced venues using Cvent Supplier Network and negotiated and contracted with selected venues *Negotiated hotel and vendor contracts with cost saving results *Website design using RegOnline *Proficient in MeetingMatrix® and PerfectTablePlan. *Responsible for office managementAccomplishments: Developed company Budget Summary templates and Project Plan templates

Plano, Texas

Contract Work*Planned and executed in-house domestic and international meeting logistics including registration, meeting room set up, function space, food & beverage, audio visual, hotel room block management, and Welcome Packet documents *Sourced, negotiated, and contracted with selected suppliers *Website design using Cvent Event Management

Plano, Texas

*Assisted Operations in the planning and execution of eight annual international and domestic meetings, incentives and experiential marketing events *Website design using Cvent Event Management *Acute registration and housing database management *Maintained and managed rooming lists and hotel room block *Managed production and ordering of all pretrip materials for travel programs including Signage, Program of Events Booklet, Luggage Tags, Communication Cards, Name Badges *Produced Welcome Packet documents *Managed timelines for program Travel Wallet mailouts *Composed content for all travel program's Program of Events Booklet. Accomplishments: Developed the Standard Operating Procedures for Program Communications and recipient of four FUSION Star Awards which recognizes a consistent outstanding performer by hitting the mark each and every time and acknowledged as a true professional due to being knowledgeable, having a great can-do attitude, being customer focused and a true team player.