Sandy P. Email & Phone Number

Ridgefield Park, Nj, Us

I have almost two-decades experience managing high-level logistics and supply-chain operations for an industry-leading, global producer of consumer electronics and technology products. I have spent most of my career coordinating and solving logistics & supply-chain issues, and effectively managing projects and people to achieve strategic goals. I have progressively obtained a greater and more-in-depth knowledge about supply chain, logistics, and vendor relations that has really allowed me to streamline operations and maximize cost savings. I provide support via training/development initiatives and make important decisions about vendor and freight carrier relations, leveraging advanced business operations and development expertise with a high-performing shipping operational background. • Function as key member of senior leadership team, reporting directly to President of Logistics and acting as client-facing Logistics SME; travel with sales teams to represent Samsung Consumer Electronics Logistics' Dept.• Manage integrated supply-chain solutions including sourcing, logistics, material, system, packaging, and trade compliance• Participated in the worldwide implementation and integration of the Global Enterprise (GMP) SAP system and also implemented JDA’s “TMS” in North America• Manage nine direct reports with responsibility for route planning, dispatching, customer service, and carrier management; and thirty-five indirect reports across eleven separate distribution centers• Utilize business communication skills to develop high-level corporate partnerships and relationships; demonstrating strong working knowledge and experience with B2B, B2C, and Retail Distribution, Retail, and home consumers• Create, implement, and manage logistics planning and warehousing programs, processes, projects, and services• Consistently rated in top 5% of overall divisional rankings working toward driving Best Practice

Ridgefield Park, Nj, Us

• Promoted to Senior Logistics Manager and tasked with reorganization department under new transportation Director• Successfully acted a Project Manager and completed multi-departmental, IT-based technology initiative to provide "On-Time Delivery" information to clients• Grew team from six to ten logistics coordinators responsible for Outbound Shipping, Order Management, Customer’s OTRQ (On-Time Right Quantity), Revenue Recognition, and Delivery Confirmation; managed twenty external contractors simultaneously• Developed, managed, and exceeded target for key performance indicator to measure the effectiveness of the transportation operation: On-Time Shipping: 98%, On-Time Delivery to customer’s RDD (Requested Delivery Date): 98%, On-Time IOD (Information of Delivery): 98% within one day, and On-Time POD (Proof of Delivery): 98%• Provided in-depth, detailed reports to executive management team regarding weekly operation targets, monthly customer service targets, and project performance metrics• Responsible for identifying and leading initiatives that result in cost savings and cost avoidance while increasing customer satisfaction by providing service improvements• Assisted with strategic planning by developing future department goals and changes to quarterly business requirements• Administrated North American 3PL load planners and customer service groups in ten distribution centers across US and Canada; Managed 3PL Load Planners and Customer Service Teams• Achieved very impactful cost-saving initiative: saved company $10 MM over four-years with expansion of innovative freight consolidation program• Combined over a decades' worth of experience and knowledge of Load Plan function for order optimization within truck loads for finished goods • High-level knowledge of multi-modal transportation including rail, small parcel, LTL, and FTL • Worked directly with vendors to negotiate better delivery terms

Ridgefield Park, Nj, Us

• Promoted to Dept. Manager and tasked with improving vendor relations, adding team members remotely and on-site, and managing communications with 3PL• Managed a team of six of logistics coordinators responsible for Order Management and Outbound Shipping• Company added additional Consumer Electronics product lines including: appliance, home electronics, audio/video which required expansion and management of two-to-five warehouses• Provided complete, full-life cycle Project Management on product, warehouse, and carrier expansions• Tasked with understanding customer (National, Mass Merchant, Regional Account) special routing requirements, shipping requirements, special label, pallet requirements; communicating updates and resolutions to managers• Implemented new process incorporating suite of contractors to track and monitor all shipments in real-time• Achieved overtime reduction goal set by management team: reduced 45% over six-month period• Supported customer requirements via direct communication with Warehouse Operation Team• Reviewed customer routing guides and worked with Operations Department to execute client orders• Spearheaded strategic planning to improve departmental KPIs, reported successful findings to Executives• Responsible for managing outbound freight carrier relationships, and maintaining positive relationships with warehouse, 3PL, distributors, and customers• Analyzed inventory levels and product demand to determine required on-hand quantities and reorder points to ensure product availability and minimize inventory carrying costs• Managed product inventory, local inventory and remote 3PL inventory, and provide monthly inventory reconciliation and reporting• Oversaw order management in relation to QC issues, spearheaded strategic planning to improve KPIs• Visited internal and external customers to address logistics issues and support sales team and marketing teams

Ridgefield Park, Nj, Us

• Promoted to management and assigned a team of four logistics coordinators responsible for: account reconciliation, invoicing, customer returns, credits/debits and export regulations• Oversaw department changes as company expanded into different consumer product lines and added an additional nine warehouses to assigned territory• Added a complete new set of clienteles acting as National and Regional Distributors and resellers, • Travel to sales team locations to resolve issues and to improve relationships between sales and logistics; supported domestic and international sales teams• Utilized business communication skills to streamline operations and work more directly with distributors, resellers and end-users• Travel to 3PL sites to conduct SAP training for new warehouse hires on outbound and return processes• Developed and managed team for tracking and tracing shipments to final delivery for revenue recognition and accounting changes• Contributed to positive revenue impact and overall customer satisfaction by evaluating and redefining roles of Customer Service Representatives• Continuously interfaced with international employees and various company departments to address customer issues and requirements; Trained and mentored new and current employees• Attended weekly operational meetings to discuss scheduled dates, open orders, identify problems and communicated necessary information back to team leaders and sales management via complex reports • Working knowledge and understanding of: Incoterms, Commercial Invoices, BOL, Packing Slips, reports• Developed, organized, and monitored a process of several product recalls and replacements to provide efficient and enhanced customer experience

Ridgefield Park, Nj, Us

• Inventory and transportation management, customer service, return processing, loss/damage claims, customer invoice reconciliation, and report analysis• Analyzed and reconciled customer invoice short payments, reducing debt to company • SAP systems' daily operationa• Employee Training

Bachelor Of Applied Science (B.A.Sc.), Computer And Information Sciences And Support Services

Associate Of Science In Business Administration Emphasis In Information System, Business Administration And Management, General