Sandra Pickering Email & Phone Number

Raleigh, Nc

Basic Office/Clerical work, compiling lists, copying, completing mailings for upcoming Walk-a-thons, organization, assembling packets for clinical visits, whatever needs done on the days I volunteer!

Durham, Nc

Application Performance Monitoring SaaS Software development and test - customer focus, strong organizational, oral and written communication skills, collaboration with other departments to develop and implement realistic goals. Required a willingness to try new methods and strategies, and learning products quickly. Responsible for creating documentation of the methods used for the future, driving issue resolution ensuring a positive customer experience, ensuring best-practices, and presenting monthly progress updates to management teams. Lead a multinational team to develop/test a product which required clear understanding and precise communication, responsibility, initiative, and organization.

Durham, Nc

Position required me to think and function independently, while utilizing clear and effective verbal communication skills to test the ITM product with its components installed on both distributed and mainframe (z/OS) platforms. Required interaction with customers, co-workers, and other departments / functional units for effective and efficient customer service. Recognized as the area mainframe (z/OS) expert.

Durham, Nc

Design test plans, scenarios, scripts, and proceduresDocument software defects, using a bug tracking system, and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen, or content. Developed automation to address areas such as software scenarios, regression testing, negative testing, error retests, and usability.Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Buffalo, Ny

Prepare for recruiting events, such as job fairs and campus promotions for engineering students.Interpreted and explained human resources policies, procedures, laws, standards, or regulations.Reviewed resumes and interviewed candidates for positions in my IBM division in Endicott, NY.Recommended new hire and intern candidates and process hiring-related paperwork.

Endicott, Ny

Modify existing software to correct errors, to adapt it to new hardware, upgrade interfaces and improve performance. Develop MVS system software system and developed documentation relevant to the recent upgrades.Consult with customers and other departments on project status, technical issues, system design and maintenance. Analyze, recommend, and plan installation of new modifications to an existing system.

Endicott, Ny

Team lead of Level 2 and Level 3 technical support team processing service requests using RETAIN software, creating customer problem records and follow-up with APARs and temporary fixes. Provided direct customer support to both domestic and overseas IBM customers, providing timely problem resolution. Support included trouble-shooting, installation errors, storage errors, product coding errors, usage errors, timing errors, and how-to's. Required an understanding of what creates good quality customer service and Desktop Support for both hardware and software.