Sandra Pickering

Sandra Pickering Email and Phone Number

Customer Service - End User Support Specialist @
Sandra Pickering's Location
Raleigh-Durham-Chapel Hill Area, United States
Sandra Pickering's Contact Details

Sandra Pickering personal email

n/a
About Sandra Pickering

Proactive customer support representative applying expertise in Software installation, system administration, troubleshooting, documentation and training to provide cost effective results & satisfied customers.Ability to Prioritize Multiple Tasks, Attention To Detail, Convey Information Effectively, Excellent Interpersonal Skills, Communicative, Confident, Team Player, Integrity, Flexibility, Positive, Prioritize, Problem Solver, Self Starter, Time Management, Versatile, Significant Support of Hardware and Software Systems TECHNICAL SUMMARY Software ApplicationsMVS Operating Systems, TSO, JES.Job Control Language JCLISPF OMVS SMP/EOpen Systems troubleshooting (i.e. Windows, Linux, Unix).Monitoring software / IBM ITM OmegamonMonitoring events and situationsCloud based softwareAPM SaaS environmentsSCRUM methodologiesZIP programsDB2 Database Netcool HardwareMacPC / WindowsMVS z/OSAS/400 (pSeries)UNIXAIXLinuxzLinuxRouters

Sandra Pickering's Current Company Details
ALS Association Volunteer

Als Association Volunteer

Customer Service - End User Support Specialist
Sandra Pickering Work Experience Details
  • Als Association Volunteer
    Clerical Volunteer
    Als Association Volunteer Apr 2016 - Present
    Raleigh, Nc
    Basic Office/Clerical work, compiling lists, copying, completing mailings for upcoming Walk-a-thons, organization, assembling packets for clinical visits, whatever needs done on the days I volunteer!
  • Ibm
    Smart Cloud Apm Saas Devops Engineer
    Ibm Aug 2013 - Jun 2016
    Durham, Nc
    Application Performance Monitoring SaaS Software development and test - customer focus, strong organizational, oral and written communication skills, collaboration with other departments to develop and implement realistic goals. Required a willingness to try new methods and strategies, and learning products quickly. Responsible for creating documentation of the methods used for the future, driving issue resolution ensuring a positive customer experience, ensuring best-practices, and presenting monthly progress updates to management teams. Lead a multinational team to develop/test a product which required clear understanding and precise communication, responsibility, initiative, and organization.
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  • Ibm
    Itm Infrastructure/Agent Software Verification
    Ibm Aug 2005 - Aug 2013
    Durham, Nc
    Position required me to think and function independently, while utilizing clear and effective verbal communication skills to test the ITM product with its components installed on both distributed and mainframe (z/OS) platforms. Required interaction with customers, co-workers, and other departments / functional units for effective and efficient customer service. Recognized as the area mainframe (z/OS) expert.
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  • Ibm
    Was Pac Software Verification On Z/Os Platform
    Ibm Aug 2002 - Jul 2005
    Durham, Nc
    Design test plans, scenarios, scripts, and proceduresDocument software defects, using a bug tracking system, and report defects to software developers. Identify, analyze, and document problems with program function, output, online screen, or content. Developed automation to address areas such as software scenarios, regression testing, negative testing, error retests, and usability.Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.
  • Ibm
    Campus Recruiting Manager For Ibm At Suny Buffalo
    Ibm Aug 1998 - Aug 2002
    Buffalo, Ny
    Prepare for recruiting events, such as job fairs and campus promotions for engineering students.Interpreted and explained human resources policies, procedures, laws, standards, or regulations.Reviewed resumes and interviewed candidates for positions in my IBM division in Endicott, NY.Recommended new hire and intern candidates and process hiring-related paperwork.
  • Ibm
    Vm And Mvs File System Development
    Ibm Jan 1993 - Aug 2002
    Endicott, Ny
    Modify existing software to correct errors, to adapt it to new hardware, upgrade interfaces and improve performance. Develop MVS system software system and developed documentation relevant to the recent upgrades.Consult with customers and other departments on project status, technical issues, system design and maintenance. Analyze, recommend, and plan installation of new modifications to an existing system.
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  • Ibm
    Vm/Cms Customer Support
    Ibm Jan 1988 - Jan 1993
    Endicott, Ny
    Team lead of Level 2 and Level 3 technical support team processing service requests using RETAIN software, creating customer problem records and follow-up with APARs and temporary fixes. Provided direct customer support to both domestic and overseas IBM customers, providing timely problem resolution. Support included trouble-shooting, installation errors, storage errors, product coding errors, usage errors, timing errors, and how-to's. Required an understanding of what creates good quality customer service and Desktop Support for both hardware and software.

Sandra Pickering Skills

Transformations Requirements Analysis Linux Test Planning Test Automation Sdlc Ruby Perl Qtp Performance Testing Agile Methodologies Regression Testing Scrum Quality Center Quality Assurance Java User Acceptance Testing Test Cases Testing Clearquest Test Strategy Customer Service Chef Sql Software Quality Assurance Test Driven Development System Testing Software Development Life Cycle Software Development Unix Selenium Testing Test Management Integration Manual Testing

Sandra Pickering Education Details

  • Binghamton University - Watson School Of Technology
    Binghamton University - Watson School Of Technology
    Computer Software Engineering

Frequently Asked Questions about Sandra Pickering

What company does Sandra Pickering work for?

Sandra Pickering works for Als Association Volunteer

What is Sandra Pickering's role at the current company?

Sandra Pickering's current role is Customer Service - End User Support Specialist.

What is Sandra Pickering's email address?

Sandra Pickering's email address is sa****@****ibm.com

What schools did Sandra Pickering attend?

Sandra Pickering attended Binghamton University - Watson School Of Technology.

What are some of Sandra Pickering's interests?

Sandra Pickering has interest in Social Services, Children, Environment, Education, Disaster And Humanitarian Relief.

What skills is Sandra Pickering known for?

Sandra Pickering has skills like Transformations, Requirements Analysis, Linux, Test Planning, Test Automation, Sdlc, Ruby, Perl, Qtp, Performance Testing, Agile Methodologies, Regression Testing.

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