Sandy Ramos Email & Phone Number

Phoenix, Az, Us

Tempe, Arizona, United States

Perform Quality assurance of client KYC profile completed by KYC Onboarding Team.

Phoenix, Arizona Area

Provided leadership on top performing team of 10 in evaluating client AML/KYC risk, identify issues, research suspicious activity, verify appropriate risk profile, analyze risk, and provide recommendations. Document findings and identify discrepancies for escalation process. Deliver significant improvements in productivity and efficiency through identifying opportunities for improvements and formulating strategic solutions.  Coordinated daily workflow of 40 analysts in local and remote locations. Maintained ongoing quality of processes by conducting daily quality assurance assessments across operations, generating summary of findings for dissemination to management.  Verified alignment of onboarding documentation with AML/KYC Standards through research and analysis, developed narratives to demonstrate compliance-based risk analysis.  Investigated new and existing clients, alerts, and updated activities, addressed quality control issues with clients, and partnered with bankers or management to resolve. Demonstrated breadth of expertise when contributing to multiple departments. Increased overall team effectiveness through professional development, reduced both operational and customer risks by developing new process training.  Led quarterly project management initiatives on Recognition Committee with 21 local and remote members, improving morale of 200 analysts in multiple states.

Multiple

Leveraged strong leadership capabilities throughout time in Reserves, leading Command of 400 soldiers and conducting multiple training and development programs. Evaluated quality, compiled scorecards, and ranked performance, administering corrective action when required.  Served as Course Manager and lead instructor for 8-week Imagery Analyst course, recruited, trained, and certified Imagery Analysis instructors. Coordinated logistics and content of off-site training exercises, led mobile training team for ten months, arranging travel, accommodations, and training schedule.  Provided Subject Matter Expertise in training development of Aerial Intelligence and in Geospatial Analysis. Smoothed transition for new incoming soldiers by leading Sponsorship program.  Supervised 17 analysts for specific work assignments, quality control and dissemination within specified time parameters.

Goodyear, Az

Measured operational control environments for multiple product portfolios, identified and mitigated risks, and collaborated with leaders prior to product release. Directed team of product Quality Analysts, ensuring adherence to established procedures, tracked performance goals, and training in latest methods and approaches. Managed staffing allotments, coordinated with recruiters to interview qualified candidates, and tracked staffing statistics. Facilitated smooth transition into company and reduced ramp-up time by developing Standard Operating Training Procedure for new analysts, provided ongoing direction, guidance, and resources.  Coordinated Technical Exchange Meetings (TEM) with customers and internal departments to assess recurrent technical issues and trends for process improvement. Developed and implemented test plans, performed quality testing on software, applied corrections to critical errors in compliance with state and federal regulations.  Oversaw quality assurance process, streamlined system to reduce cycle time, tracked performance goals, and led change processes to update existing processes and procedures. Selected to travel abroad as Subject Matter Expert in satellite imagery analysis for the American Embassy. Chosen as only quality assurance analyst for initial software testing project.

Mba, Human Resourse Management, 3.91

Bachelor'S Degree, Human Resource Management, 3.86

cum Laude

High School

Activities and Societies: Cheerleader, Kick Line Team, Gymnastics