Preparing and editing highly customized customer service and operator manuals.Incorporating photographs and technical illustrations into product documentation to further understanding.Coordinating daily with subject matter experts including senior management, design engineering and production personnel.Developing and implementing new manual format to improve information flow and detail.Assisting in the implementation of ISO 9001 by drafting various work instructions and procedures.Developing customer focused training presentations.Implemented 'reusable content' techniques where similar sections are used in multiple documents.

Preparing and editing customer service and operator manuals.Preparing bulletins and instructions to be shipped to external customers.Coordinating translation of operator manuals and supplements with external translation vendor.Coordinating with multiple subject matter experts including marketing, design engineering and production personnel on a daily basis.

Executed predefined functionality test plans.Troubleshooting defective modules.Reading and interpreting test equipment readouts.Reading and interpreting technical drawings and schematics.Shift safety representative.