A contract position through The Millennium Group• Facilitated all Scrum events: Daily Standup, Backlog Refinement, Sprint Planning, Sprint Reviews/Demos and Retrospectives. • Removed impediments to team progress.• Acted as a resource on SAFe and Agile methodologies to development team and product owners.• Participated in Scrum of Scrum and Community of Practice meetings.• Facilitated SAFe PI planning at the team level.• Ensured team compliance with quality and regulatory requirements.• Served as Scrum Master on two teams that provided a user-friendly search engine and a simplified user interface on Treasury financial models used to ensure reserve adequacy.

A contract position through ACS Solutions.• Conducted all Scrum events: Daily Standup, Backlog Refinement, Sprint Planning, Sprint Reviews/Demos and Retrospectives.• Removed impediments reported by team members so they could focus on getting their work done.• Served as organizational change agent.• Worked with Product Owners on creating user stories, building product backlog and requirements prioritization.• Worked with team members and stakeholders to achieve consensus when there were areas of conflict.• Worked in an Agile/Waterfall environment, using a combination of Agile methodologies and traditional Waterfall project management practices.• Provided status reporting (red, green, yellow) and managed risks, dependencies, and impediments.• Managed processes and methodologies to ensure that projects were delivered on time and met customer specifications.• Prepared project plans and team assignments.• Led the following telecommunications projects 1) Providing 4G LTE (Long Term Evolution) Business Internet services to small and mid-sized businesses, 2) Providing colocation resale services (space and power) to Verizon customers and 3) Enabling grouping of inventory by customer to facilitate sales and services.• Worked with international teams across multiple time zones.

• Served as Scrum Master on vehicle manufacturer-focused Scrum teams supporting telematics services, end user subscription web enrollment, and customer management functions.• Served as Scrum Master on a Scrumban team supporting operational improvement projects and enterprise platform initiatives.• Served as Scrum Master on a billing and revenue management Scrum team that supported customer enrollments, B2C and B2B billing, and financial and accounting functions on a CRM system (Siebel).• Assisted in transformation from a Waterfall to Agile environment by training and coaching team members and evangelizing the benefits of Agile.• Conducted all Scrum events: Daily Standup, Backlog Refinement, Sprint Planning, Sprint Reviews/Demos and Retrospectives.• Performed capacity planning to ensure team members were assigned the appropriate amount of work.• Guided the team on Agile/Scrum practices and values.• Removed obstacles reported by team members so they could focus on getting their work done.• Served as organizational change agent.• Encouraged team self-organization.• Optimized team performance.• Worked with Product Owner on building product backlog and requirements prioritization.• Worked with team members and stakeholders to achieve consensus when there were areas of conflict.• Coached and mentored team members and other employees when they needed assistance with Agile or other areas.• Assisted with internal and external communication.• Provided accurate Scrum Team analytics to management, including sprint velocity and burndown.• Provided all support needed to help the team succeed.• Served as Scrum Master for two Scrum Teams simultaneously.

• Managed multiple efforts toward scheduled release dates.• Worked on projects involving vehicle telematics services, customer enrollment, B2C and B2B billing, finance, and accounting.• Elicited and documented functional requirements using a variety of techniques, including interviews, document analysis, requirements workshops, user stories, and use cases.• Decomposed high-level business and user requirements into functional specifications.• Participated in requirements prioritization.• Identified and documented requirements for system design, implementation, and training.• Helped bring consensus among stakeholders when there were divergent views on requirements.• Performed appropriate traceability among user stories, business requirements, functional requirements, and use cases.• Elicited and documented business requirements as needed.• Participated in business level JAD sessions.• Developed estimates for required Systems Analysis work on projects and change requests

• Performed requirements definition, analysis, design, and testing.• Performed analysis of rates, rules, and forms to determine impact on policy processing system.• Performed system modifications including rate table loads, form loads, and rating formula changes.• Performed testing and quality assurance for system modifications.

A contract position through The InSourceGroup.• Prepared project documentation including Business Vision and Benefits, Current State Procedures, Workflow Diagrams, Business Impact Assessments, Business Scope and Objectives, Business User Requirements, Use Cases, Statements of Work, and Funding Requests.• Successfully managed and implemented the following projects: Applicant Tracking System, Learning Management System, Automated Forms, Compliance Questionnaires, and Firm Element (training compliance).• Prepared and maintained project schedules using MS Project. • Ensured projects were delivered by required dates and within budget.• Provided regular project status updates and led project status meetings.• Worked collaboratively with vendors to ensure deliverables were on time and met quality requirements.

• Successfully managed several projects through all phases of the Systems Development Life Cycle.• Performed requirements definition, analysis, design, and testing. Oversaw development.• Implemented several projects that substantially reduced manual effort by the Finance and the Claims departments.