I am a business and finance leader executing strategies to drive aggressive growth, secure customer loyalty, and penetrate competitive markets for start-up and established companies. As an operations-focused manager, I steer continuous improvements and record results by analyzing sales activities, financial statements, and customer/competitive data, then mapping information to forecasts and performance goals. Select Career Contributions:- Achieved largest sales year on record and routinely exceeded monthly forecasts for finance and insurance income, penetration levels, and customer satisfaction.- Captured above-industry 80% retention rate with repeat customers across 3 generations. Differentiated brand with client-centric service, competitive financing, and popular customer referral/loyalty program.- Piloted introduction of internet shopping that now accounts for almost 50% of sales. Exploited unmet need in market by tapping into pent-up consumer demand designing user-friendly website to purchase vehicles online.- Drove new business creating additional revenue stream by offering auto repairs and inspections. Promoted purchase of repair facility to close sales loop and keep more money in-house.- Strengthened talent bench by devising year-long employee onboarding program. Instituted drug tests and background checks and required performance measurements including passing compliance tests and quizzes.Expertise:General Management * Operations * Strategic Planning * Vendor Management * Team Building * Competitive Intelligence * Coaching & Training * Revenue Projections * Market Trends * Budgeting & Forecasting * Customer Service * Project Management * Best Practices * Cross-functional Collaboration * Budgeting & Forecasting * Relationship Building * Mechanical Acumen * Contract Negotiations * Documentation