Associate Director Of Operations
Current• Responsible for Revenue & P&L Management:Successfully managed revenue and P&L worth INR 250 crores per annum, demonstrating strongfinancial acumen and strategic decision-making.• Team Leadership:Currently leading a dynamic team of approximately 300 members, including Regional Heads, BusinessManagers, and Account Managers, fostering a high-performance culture.• Client Relationship Management:Played a pivotal role in retaining top-tier clients by implementing effective client retention strategies.Established and monitored Key Performance Indicators (KPIs) to gauge and enhance the organization'sperformance for optimal client satisfaction.• Talent Development and Management:Proactively involved in developing, training, and hiring business teams, ensuring a skilled and motivatedworkforce for present and future organizational needs.• Financial Management:Collaborated with the Finance Controller to manage the cash flow of the territory, deploying effectiveaccount management and collections strategies for timely recovery from debtors.