Early Resolution Officer
Current• Ensure that Toronto Community Housing staff have followed the relevant legislation, as well as, Toronto Community Housing’s own policies, procedures and practices.• Engage directly with senior or vulnerable Toronto Community Housing tenants facing the threat of eviction for arrears.• Identify the underlying challenges tenants face which may have led to unpaid rent.• Work with tenants to create solutions to achieve successful tenancies.• Connect tenants to community agencies for ongoing support.• Work closely with relevant stakeholders such as City of Toronto staff, legal clinics, mental health agencies, voluntary trustees to create achievable solutions for the tenants arrears with an aim at keeping individuals and families housed.• Interview and assist with training new employees.• Assist mentees with setting their goals and work toward achieving them by providing mentees opportunities to engage and build relationships with tenants and stakeholders.• Conduct public and tenant engagement presentations to various stakeholder including ONPHA, City of Toronto staff, Ontario Disability Support Program and Ontario Works. • Sit as a member of the City of Toronto Rent Geared to Income Review Body to determine and decide appeals of TCHC decisions.